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  Topic Review (Newest First)
02-05-2019 17:11
dghr272
Quote:
Originally Posted by Gellyneck View Post
Quote:
Originally Posted by barryd View Post
Moral of the story I guess is just don't assume what your being billed is correct and in this case it would never have corrected itself.
Despite sending photographs on 4 occasions and there being visits on 3 occasions by the gas suppliers inspector (or whatever they're called nowadays) the supplier (one of the big 6) "refused" to believe we have an metric meter! Oh no you don't 'cause the register says it's imperial. Oh yes we do 'cause here's a photo and a copy of the report from your inspector. Oh no you don't .........
So, after involving The Ombudsmen the supplier paid compensation (as did The Ombudsmen because they were poor in managing the process) and credited around about £1400 overpayment after arguing for nearly 18 months.
Obviously, we didn't stick around with the supplier but then had issues with the new supplier (one of the smaller guys) who said previous supplier had given them the old imperial meter serial (or whatever it's called) number. E-mailed photo to new supplier same day (Friday) and they requested a visit the following Monday to confirm. All fixed by the Tuesday! They then came and fitted a new meter about a week later as they said the digital display was getting difficult to read.

Smart meter? I think not! I'll tell them the readings every month then I know they've got the correct usage.
Good advice, give them an opportunity to correct their error and if not sorted complain to the Regulator/Ombudsman, they have teeth and can kick ass in terms of fines and even threaten to take away the license to operate.

Terry
02-05-2019 16:40
Gellyneck
Quote:
Originally Posted by barryd View Post
Moral of the story I guess is just don't assume what your being billed is correct and in this case it would never have corrected itself.
Despite sending photographs on 4 occasions and there being visits on 3 occasions by the gas suppliers inspector (or whatever they're called nowadays) the supplier (one of the big 6) "refused" to believe we have an metric meter! Oh no you don't 'cause the register says it's imperial. Oh yes we do 'cause here's a photo and a copy of the report from your inspector. Oh no you don't .........
So, after involving The Ombudsmen the supplier paid compensation (as did The Ombudsmen because they were poor in managing the process) and credited around about £1400 overpayment after arguing for nearly 18 months.
Obviously, we didn't stick around with the supplier but then had issues with the new supplier (one of the smaller guys) who said previous supplier had given them the old imperial meter serial (or whatever it's called) number. E-mailed photo to new supplier same day (Friday) and they requested a visit the following Monday to confirm. All fixed by the Tuesday! They then came and fitted a new meter about a week later as they said the digital display was getting difficult to read.

Smart meter? I think not! I'll tell them the readings every month then I know they've got the correct usage.
02-05-2019 13:20
jiwawa Ah yes, I misread!
02-05-2019 13:11
dghr272 Exactly Jean, I suspect the error was his billing 'until date of removal' of the old meter, the only way the billing on his smart meter could have been incorrect was if the opening reading on that meter had been captured incorrectly as such meter exchanges requires manual capture of its opening reading, after that billing gets further actual readings via the comms link.

Terry
02-05-2019 12:59
jiwawa But surely the point of a smart reader is that it actually reads what you actually use??
02-05-2019 12:54
barryd I was helping an old retired farmer friend out the other week with his bills and stuff. He hasn't a clue but he moved into a bungalow last May and in November moved to a smart meter. He reckoned he was paying too much but didn't even know who to cantact let alone get online to view a breakdown of the Bills.

Turned out they had based his bills on previous bills before the smart meter was put in but his old meter never worked and after some digging it seemed they had just totally guessed his consumption from May to November. I managed to get it reassessed on his current consumption and he got £250 back. Moral of the story I guess is just don't assume what your being billed is correct and in this case it would never have corrected itself.
01-05-2019 13:36
dghr272
Quote:
Originally Posted by powerplus View Post
terry

yes agree

it used to draw around 300A at 36v so doing it is not something i enjoyed i needed to make sure there was nothing steel nearby and watch out for flying spanners


barry
The proper response is don’t do it.

One of my RPU teams attended a commercial metering incident when an individual tried fitting a abstraction device to a 3 phase supply causing a fire and the eventual loss of his hand.

Don’t mess with electric it kills !

Terry
01-05-2019 13:08
powerplus terry

yes agree

it used to draw around 300A at 36v so doing it is not something i enjoyed i needed to make sure there was nothing steel nearby and watch out for flying spanners


barry
01-05-2019 12:58
dghr272
Quote:
Originally Posted by powerplus View Post
hi terry

just a thought but not something i would do as not at home much anyway

i have a gigantic magneto magnet energizer to re charge magnets


in the past when i energized magneto magnets i found that any compass nearby got its polarity reversed


that might be fun with a old meter

barry

The only advice I would give is stand well back when you energise it

Terry
01-05-2019 12:55
dghr272 In terms of metering technology it moves at a fast pace, before my retirement we ran test bed with a central home hub that gathered the data from a homes electric, gas and water meter, the hub then once a day fired up and sent the data to a laptop, it will happen one day.

Water companies are now using daily flow smart metering technology to help detect sudden flow increases to help with possible leak detection.
Electricity suppliers can use sudden drops in your usage to investigated illegal abstraction of electricity that's why your data is so useful.

Terry
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