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Tomtom camper older version bricked by last update

10K views 116 replies 13 participants last post by  Dougaitken 
#1 · (Edited)
Anyone else with the older style Tomtom camper thats packed up recently?

Its the version based on the Go live 1005

I know of quite a few that have packed up in the last couple of weeks

Symptom either it is stuck on opening screen or in a continuous restarting loop


The last upgrade from Tomtom appears to be the culprit

I have managed to fix a mate of mines by changing from the full european map to a smaller zone map

Plenty of complaints on tomtom’s user forum



Also noticed that some users on Fun have commented on theirs dying and have replaced them thinking its a hardware fault But its not its software
 
#66 ·
Hi

Someone posted this on the Tomtom Forum this evening.

Laborious but he cracked it.

"After many hours I have "fixed" my Go Live 1005 :)
This is how -
As stated in this thread, when the satav boots it seems to check the map file before launching the application, If the map has errors it does not boot. Mine was "hanging" on the startup picture when booting then after 3-5 minutes it re-booted and hung again, which all points to a faulty map file.

The computer would not connect to the satnav at all.

I found that if i tapped the screen with my finger after switching on the satnav it distracted the software from the map checking and the Tomtom application booted, but unfortunately it hung and after a while it rebooted again.

I also found that if the computer was plugged in and running My Drive Connect it connected to the satnav briefly until the satnav rebooted. It connected long enough to initiate the download of the new map from Tomtom to the PC.

I then I waited untill the map was on the PC and followed the above procedure to allow the PC to connect to the satnav. After a few connections by the PC it deleted the old, faulty map on the satnav, probably with the intention of then updating it but the satnav re-booted (as usual) but this time when it rebooted it reported that there was NO MAP !! and asked to be connected to the PC to download one.

At that point it transferred the new map from the pc and installed it and all is well.


This procedure is all down to timing and patience but it worked for me.

In a nutshell, distract the software on booting so it launches the application.

As it only last a few minutes before rebooting, connect the PC and download the map.

Wait until the map is on the PC before booting and distracting the satnav again, keep doing this until My Drive Connect has deleted the faulty file and then the satnav will run software to reinstall the downloaded map."


Worth a try if you have the patience or the time. Load a Mapzone not the same map if you crack it.

Doug
 
#70 ·
.................. but this time when it rebooted it reported that there was NO MAP !! and asked to be connected to the PC to download one.

At that point it transferred the new map from the pc and installed it and all is well.....................
I'm used to seeing the NO MAP message and ignore it. I suppose that for space reasons it really does delete the mapping data before downloading the update. (All Poi's are safely retained.)

For me, major map updates take an hour to download to the pc and then install and so I walk away and leave it to talk to itself for a bit. It doesn't like that, pretends my device isn't connected, and shows the NO MAP warning.

I simply unplug and reconect the cable between the pc and device, it thinks about it, and then carries on where it left off.

.
 
#71 ·
Hi John

On Tomtom's whenever you are loading a new map the first thing that happens is the Old map is removed. This goes right back to the original units where there would certainly never be enough memory 2gb within the unit to hold an old and new map as well as the Operating Software. These units are now obsolete.

On my current model the Internal memory is 16gb which must hold the Operating Software and as many maps as the remaining space will hold less 400mb for operational purposes. The Full European map is 8+gb so would not fit on twice. If I was to seek to load a new map that was say 3.5gb it would load it on the internal memory as there is sufficient space but any map much bigger would be loaded on the extra memory along with the US map that is there.

On the newer ones you don't need a computer to download the software and maps as they connect directly to the Wifi. If however your Wifi download speed is less than 30mb's then you may find it necessary to do it via a PC.

Regarding your unit not liking being left to get on with it are you sure your PC has not got settings which stop the operation of the USB sockets after a period of time. Some PC manufacturers are probably setting them up in that way to help with Battery life. It is possible to check the PC settings to see whether you can resolve such an issue with the USB sockets.

Doug
 
#72 ·
I hadn't considered the download issue being an internal pc thing Doug. I just swore at it and it continued as I described.

My pv is a new iMac so I'll have a look. It's not a big issue.

My real concern is that because of internal memory limitations a couple of days ago only had one update available, which I went for. If you remember you told me to buy an SD card, which I singularly failed to do, because of procrastination. I belong to the "If its not broken, don't fix it" brigade.....a life time member.

Gonna have to buy one now, and hope I can revert back to a full map update, including USSR.

.
 
#81 ·
Gonna have to buy one now, and hope I can revert back to a full map update, including USSR.

.
Don't do it!! That's the problem map. You're talking about the whole Europe map?

I'd put it all on mine so I could get from home to Croatia without having to change maps midway - big mistake!

Doug, thanks for the link - I'll have a look when back on the computer. For some reason, on the phone, all the text is limited to lines of about 6 letters max down the LHS!
 
#73 ·
Very disappointed with TT's email response - which was to perform the recovery etc, all of which I'd done before, as they knew. However, I tried another half dozen times, unsuccessfully and informed them of this. So far no response.

Thanks Doug for the info posted in post #66 . I have at least got to the stage of the device saying there are no maps. And I think the zone 4 map has downloaded to the computer - how would I check this?

I've tried several times to update the device. Sometimes the computer says Woohoo, ready to go! (or words to that effect) whereas the device says Ooops, something went wrong.

Sometimes the MyDrive Connect screen changes to a different, smaller screen saying No internet and will connect again when it's up. But my internet is OK in that I can refresh a page, and TomTom.com is also up and running.

Someone said about USB ports maybe turning off - how can I set that they won't? I already have the computer set to Always on.

I really resent the hours of my life that get lost to TomTom.... But at least I'm now halfway there. And I very much appreciate the help given, both here and on the TT forum (which I can't now find!)
 
#76 ·
Thanks for that Doug.

I have tried to update the map several times with the same success message on the computer and the error message on the device. The last time, the USB port drop-out had been disabled.

I don't ever see anything in the cache folder apart from a cache-status file of 1kb - so where is the map being stored when downloaded from TT's servers?

I'm losing the will to live here.
 
#75 ·
Success (for me), after I don't know how many hours of trying and frustration, I eventually got my unit to admit to being connected to my computer!!

On the my drive site it told me there as a very important update for me to install, having absolutely nothing to lose I instigated the download, in total it took just on two hours, admittedly on not the quickest of internet download speed.
At the end it told me that I was up to date and lo and behold everything appears to be back to as it was before the fated download some months ago albeit with the latest map available, I'm guessing one with whatever the problem was fixed.

What does confuse me is the various ways that the problem appeared to different people, I'd have thought the units are basically the same and the download must have been the same for everyone, but the way the problem appeared to people was in many varied ways.

An annoyance for me is that TomTom didn't and to my knowledge still haven't actually admitted that the fault was caused by them.

In my frustration and desire to have a working unit, I did buy (at a discount) a new 6200, but only because the "help line customer support" operator, somewhere far off of the Europe continent assured me that TomTom had ceased to support the 1005 and repairs were no longer possible.
I have to admit the 6200 is a much better unit than my 1005, however if my unit hadn't stopped after the update I'd still be happily using it.

Every cloud has a silver lining for someone, my Son in Law has now inherited my old 1005, which at the moment is still working as intended.

Many thanks to Dougaitken for his help and advice.

.
 
#78 · (Edited)
Wahey, I'm there!!!

Can't tell you how relieved I am to have it up and running before I hit the road next week.

I did end up putting Zone 6 which includes (as far as I could tell) all the countries I might pass through, but not UK - I reckon I can find my way from Belfast to Dublin port....

Zone 6 also means I won't have to change maps during my journey - T.G.! Imagine trying to do that in the local cafe! I HAVE done that in the past and it's no fun I can tell you.

I'm not sure entirely what worked. Certainly the info in post #66 above allowed me to get as far as having no map on the device at all.

I then tried all sorts of approaches: emptying the cache folder, rebooting both computer and device, redownloading MyDrive Connect, repairing the map, downloading the map..... All again and again.

I eventually had success a couple of attempts after disabling the drop-out of power to USB hub if not being used so I have to assume that was significant.

To turn off auto suspend of USB power, while TT is updating -
Power Options > [select Always On, Change Plan settings] > [Click Change Advanced Power Settings] > [Select Always on in dropdown] > USB settings > USB selective suspend setting > Plugged in (select Disabled).

I'd like to update the TT forum thread that I posted in a couple of nights ago but I can't find it! Trek, I think you may have posted on it too - can you give me the link please?

Again, many thanks to all for the help.

I should also have mentioned that the content1 file in the cache folder ended up being over 4.2GB so that's obviously where the downloaded map is stored. Knowing that in future I'll be able to abort the updating of the device if there's no sign of the map in the folder, saving a good 30-40mins each attempt. (Tho please God I never have to go through this again!)
 
#83 ·
I was able to find it (their search facility is pretty poor!!) and update - thanks Doug.

The very latest camper map v1025.9449.
It is what I loaded from My Drive, from the information on the site telling me to download it, it is the version with the necessary fixes to make it work.
It is a full Europe map not in sections.
Perhaps there are other maps for units other than the 1005 Camper.

.
You've put the whole of Europe back on John - and it's still working?

What was the version that was messing up?
 
#82 ·
The very latest camper map v1025.9449.
It is what I loaded from My Drive, from the information on the site telling me to download it, it is the version with the necessary fixes to make it work.
It is a full Europe map not in sections.
Perhaps there are other maps for units other than the 1005 Camper.

.
 
#84 ·
Hi Jean

I forgot you're trying to find which category the topic was in. If you click on Recent Discussions top right you see all the latest with the most recent at the top.

I am so used to using that method I didn't think you would not do the same. Anyway I have "liked" your Post on TT.

Sorry about that

Doug
 
#91 ·
Hi Jean

You can insert a Micro SD class 10 Memory card into this slot so that if you want to buy extra maps you have space to load them on to.

Your unit has 8mb of internal memory where the Operating software must be plus the Map and any Poi files etc you may have added. The European map file is getting so big that if it is squeezed onto the internal memory and there is not about 400mb of free space problems can arise. As the maps have got so big now when they are updated eventually if you have a 16 or 32 gb card in the slot the new map will automatically go there freeing up the internal memory which helps with operation.

If you search in Settings probably you will be able to find how much free memory you have on your unit. If you are hoping to keep the unit for a while then fitting a card would be a good thing to do.

Doug
 
#93 · (Edited)
Hi Jean

I can understand your down hill comment but in some ways there have been some major improvements.

It is regrettable that you cannot add a new POI spot to a POI file on your Tomtom units now. The only way you can do it now is to use 3rd party software on your PC and to add and then reload the file into the TT..

However improvements I find useful are I can create routes on my Phone or PC, when I turn my TT on with its Inbuilt Mobile sim , or connect my Phone on some models, wherever I am it will download the route and be ready to go within minutes usually seconds. Also I can pre create routes and save them in my Tomtom account, sync them to my unit even via the Mobile sim whenever and wherever I want them and they are there when I go away to be selected when I need them. Also if I have a saved route on my TT when I select it when I am not at the start of it then it will sort out a route to the start. The unit also load update without the need of a PC provided you have reasonable Wifi speed.

If you open the TomTom MyDrive webpage and log in then you can select an option to look at road trips where there are loads of pre prepared routes you can download if your unit is capable, for example the North Coast 500. Browsing through the Tours can give some useful ideas for trips . Historic, Coastal, Mountains, Woods and Forest and Epic routes are available world wide. You can even edit the routes if you want.

if you download POI files and Routes to you TT unit via MyDrive then they are backed up tp the TT servers and you can restore them to your Unit if you have to restore it and all your data is missing from your unit anywhere you have wifi or even using the inbuilt Sim if on the model you haves one.

I had one occasion when the TT servers were not connecting to the Units via the Inbuilt sims for a period to enable traffic and I was in an area with major traffic problems at the time. I connected the unit to my Mifi and Traffic worked perfectly via the internet.

Doug
 
#98 ·
I got a reply just today asking me if I've been able to connect my device to the computer yet (I'm a week into my trip!) and offering a phone call if so.

I've responded with the full account of what eventually worked for me, asking him to pass it upline to his senior management with the hope that they will at least inform their frontline staff of the possible solution.

I haven't been following the TT thread to see if people are still suffering.
 
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