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  Topic Review (Newest First)
18-12-2017 21:34
HermanHymer
Quote:
Originally Posted by krystians View Post
Hi there,

I am a wheelchair user , moved to UK from Europe last year. I drive VW Touran 1.8 TSI and trying to find a good breakdown cover sercives.

Because I am a wheelchair guy so I want to join online and have a possibility to fill every form online.
Have heard many good things about : https://www.startrescue.co.uk/

Does anyone use thi one?
Any opinion will be appreciated.

Krystian
Yes, heard of them. Although highly recommended by Which? (I believe) this was the rescue service used by a family I met in Switzerland summer last year. Their experience was diabolical.
1. A family of tuggers on their way to Italy, experienced a car problem in France. Not being very mechanically minded, they were advised by Start to keep on travelling.
2. Oil pump, I believe it was, blew up just into Switzerland. I met them parked up at Le Bouveret. They had a hire car but they weren't allowed to take it out of Switzerland and they couldn't get one with a towbar so they were effectively stranded.
3. Car was taken to a Swiss garage who wanted +-450 to clean the engine before giving a quote.
4. Thanks but no thanks - car taken back to France to be repaired. But of course, France is on holiday in August isn't it? They were unable to source parts, then when they did they took ages to be delivered.
5. The repair took approx 2 weeks and during this time communications from Start were non-existent. Calls to them were replied 'we'll call you back and let you know' but not once did they do so. I dread to think what these folks' phone bill was.
6. Inevitably the holiday was drawing to a close and they had to make a plan to get back to UK with or without the car and caravan. Start had no contingency plan and suggested they should all (2 parents, 2 grown up sons and 2 dogs) head up to Calais with the caravan on a towtruck (800km approx). No idea how they were going to get across channel and back home from there.
7. After much threatening and carry-on the car was actually repaired on the day they had to leave. Well into the afternoon, Start eventually sent a taxi to take them to the repair shop (not being able to take the hire car into France) but no-one knew where the repair shop was.
8. Some approximate directions were eventually given and late on the Friday afternoon they found the garage quite by chance. (They recognised their car parked on the forecourt on the other side of the valley they were travelling along.) The bill was about 250-300 I believe. Add that to the 250 speeding fine they got it was an expensive and not very enjoyable holiday for them.

So no I wouldn't chance it with Start.

My personal experience of breakdown in France was with RAC (via MHF Insurance) and the service, care and attention to detail was impeccable.
18-12-2017 14:09
Jackeen38
New Insurance Policy

Geoff, short answer is I don't know. Quite happy to still be with Comfort. Makes you wonder will other insurers add this to their policies.
Jackeen.
16-12-2017 13:32
nicholsong
Quote:
Originally Posted by Jackeen38 View Post
Result today after many calls with Aviva- Comfort. As we have CCTV on our car park it will NOT be necessary to have a Tracker fitted to my Ford Motorhome. They even covered me outside my policy end date to solve the problem.
So thank you Comfort Insurance I am now covered for another 12 mths. BTW, policy increase from last year was a whopping 1.83 extra incl. European break down!!!
Jackeen.
Aren't they worried that you just might not leave it parked in the CP 24/7 365 days a year.

Or have they realised that they are losing business to other companies which do not have the stipulation?

Geoff
16-12-2017 12:36
Jackeen38
New Insurance Policy

Result today after many calls with Aviva- Comfort. As we have CCTV on our car park it will NOT be necessary to have a Tracker fitted to my Ford Motorhome. They even covered me outside my policy end date to solve the problem.
So thank you Comfort Insurance I am now covered for another 12 mths. BTW, policy increase from last year was a whopping 1.83 extra incl. European break down!!!
Jackeen.
15-12-2017 12:38
Matchlock
Quote:
Originally Posted by Jackeen38 View Post
I have just tried to renew my Ford Motorhome insurance with Aviva - Comfort & was told that all Ford vehicles must be fitted with a Tracker otherwise they will not renew my policy. Can anyone enlighten me on this?
Jackeen
There has been a lot of information in the media for a while now about how easy it is to break into Transits, I would think this is why they want a tracker fitted.
15-12-2017 12:04
Jackeen38
New Insurance Policy

I have just tried to renew my Ford Motorhome insurance with Aviva - Comfort & was told that all Ford vehicles must be fitted with a Tracker otherwise they will not renew my policy. Can anyone enlighten me on this?
Jackeen
11-12-2017 22:54
jiwawa I'm just wondering why this thread was in my Subscribed list (before I actually responded!)

Has anyone else noticed an anomaly?
11-12-2017 22:51
jiwawa Hi Krystian, welcome.

I don't know the people you mention I'm afraid and nor is mine a purely online affair (Dolmen.ie)
10-12-2017 23:51
TeamRienza I don’t use the firm you name. I am with the RAC in a scheme called Arrival which is a partnership with the Camping and Caravan club.
The reason I mention this is that the Arrival scheme, whilst depending on you being a member of the c&cc has the invaluable conditions which are that there is no restriction on age, length and I think weight. We add European cover for possible breakdown but more importantly for repatriation.

Do read the small print on any scheme you contemplate to ensure you have the cover you need.

Welcome to the forum.

Davy
10-12-2017 21:47
krystians
breakdown cover service

Hi there,

I am a wheelchair user , moved to UK from Europe last year. I drive VW Touran 1.8 TSI and trying to find a good breakdown cover sercives.

Because I am a wheelchair guy so I want to join online and have a possibility to fill every form online.
Have heard many good things about : https://www.startrescue.co.uk/

Does anyone use thi one?
Any opinion will be appreciated.

Krystian
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