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New insurance policy

9K views 21 replies 13 participants last post by  HermanHymer 
#1 ·
Hi, new to site (and motor homes), bought a policy through the site about 10 days ago. I know I am insured with Aviva and have a web reference number from this site, but have received nothing else either electronically or by post. Transaction through credit card shows as Comfort-insurance.

Who should I pursue for docs?

Kind regards

Al
 
#5 ·
I renewed mine a couple of weeks ago with MHFacts (Aviva) and the documents were there within a few minutes on my email address.

Is it possible you gave them the wrong email address or they've made a cock up and sent it to a different address to yours?

Get in touch with them and see what may have gone wrong.

Just a thought.
 
#8 ·
I always ask for paper documents and keep everything in a nice plastis folder in the van.
This proved invaluable when stopped at the port by Guardia a Civil?
They wanted to see all documents. Proof of ovnership. Insurance mot etc etc.
Would not have liked to be trying to find them on my I pad.
Husband and dog were remov d to a distance. Two policemen with guns and a large dog searched van
We were last on and nearly miss d the boat !
 
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#11 ·
I also have them in printed format, although usually printed off e-mail, and in transparent pockets on a ring binder.

I think that having documents organised is likely to persuade authorities that one is 'conforming' to rules/laws.

Once in Slowakia though I was stopped on a downhill slip-road for about 5kph over 50kph, asked for 'Papers' and could not remember which cupboard the binder was in. Not a problem as it was only a 'warning' and he was very pleasant.

Geoff
 
#10 ·
I always get stuff posted to me via snail mail as well as emailed. It saves my printer costs tbh plus my printer isnt great either. I then make sure I email all the documents to my wife's email address and my son's if we are going abroad, just in case.

I scan the MOT, V5, Travel insurance, EHIC's, drivers licences as well..and also email these to wife/son. I take the orginals and also a spare hard copy which I keep in the safe in the MH.

Better safe than sorry

Graham :smile2:
 
#13 ·
breakdown cover service

Hi there,

I am a wheelchair user , moved to UK from Europe last year. I drive VW Touran 1.8 TSI and trying to find a good breakdown cover sercives.

Because I am a wheelchair guy so I want to join online and have a possibility to fill every form online.
Have heard many good things about : https://www.startrescue.co.uk/

Does anyone use thi one?
Any opinion will be appreciated.

Krystian
 
#22 ·
Hi there,

I am a wheelchair user , moved to UK from Europe last year. I drive VW Touran 1.8 TSI and trying to find a good breakdown cover sercives.

Because I am a wheelchair guy so I want to join online and have a possibility to fill every form online.
Have heard many good things about : https://www.startrescue.co.uk/

Does anyone use thi one?
Any opinion will be appreciated.

Krystian
Yes, heard of them. Although highly recommended by Which? (I believe) this was the rescue service used by a family I met in Switzerland summer last year. Their experience was diabolical.
1. A family of tuggers on their way to Italy, experienced a car problem in France. Not being very mechanically minded, they were advised by Start to keep on travelling.
2. Oil pump, I believe it was, blew up just into Switzerland. I met them parked up at Le Bouveret. They had a hire car but they weren't allowed to take it out of Switzerland and they couldn't get one with a towbar so they were effectively stranded.
3. Car was taken to a Swiss garage who wanted +-£450 to clean the engine before giving a quote.
4. Thanks but no thanks - car taken back to France to be repaired. But of course, France is on holiday in August isn't it? They were unable to source parts, then when they did they took ages to be delivered.
5. The repair took approx 2 weeks and during this time communications from Start were non-existent. Calls to them were replied 'we'll call you back and let you know' but not once did they do so. I dread to think what these folks' phone bill was.
6. Inevitably the holiday was drawing to a close and they had to make a plan to get back to UK with or without the car and caravan. Start had no contingency plan and suggested they should all (2 parents, 2 grown up sons and 2 dogs) head up to Calais with the caravan on a towtruck (800km approx). No idea how they were going to get across channel and back home from there.
7. After much threatening and carry-on the car was actually repaired on the day they had to leave. Well into the afternoon, Start eventually sent a taxi to take them to the repair shop (not being able to take the hire car into France) but no-one knew where the repair shop was.
8. Some approximate directions were eventually given and late on the Friday afternoon they found the garage quite by chance. (They recognised their car parked on the forecourt on the other side of the valley they were travelling along.) The bill was about £250-300 I believe. Add that to the £250 speeding fine they got it was an expensive and not very enjoyable holiday for them.

So no I wouldn't chance it with Start.

My personal experience of breakdown in France was with RAC (via MHF Insurance) and the service, care and attention to detail was impeccable.
 
#14 ·
I don’t use the firm you name. I am with the RAC in a scheme called Arrival which is a partnership with the Camping and Caravan club.
The reason I mention this is that the Arrival scheme, whilst depending on you being a member of the c&cc has the invaluable conditions which are that there is no restriction on age, length and I think weight. We add European cover for possible breakdown but more importantly for repatriation.

Do read the small print on any scheme you contemplate to ensure you have the cover you need.

Welcome to the forum.

Davy
 
#18 ·
I have just tried to renew my Ford Motorhome insurance with Aviva - Comfort & was told that all Ford vehicles must be fitted with a Tracker otherwise they will not renew my policy. Can anyone enlighten me on this?
Jackeen
There has been a lot of information in the media for a while now about how easy it is to break into Transits, I would think this is why they want a tracker fitted.
 
#19 ·
New Insurance Policy

Result today after many calls with Aviva- Comfort. As we have CCTV on our car park it will NOT be necessary to have a Tracker fitted to my Ford Motorhome. They even covered me outside my policy end date to solve the problem.
So thank you Comfort Insurance I am now covered for another 12 mths. BTW, policy increase from last year was a whopping £1.83 extra incl. European break down!!!
Jackeen.
 
#20 ·
Result today after many calls with Aviva- Comfort. As we have CCTV on our car park it will NOT be necessary to have a Tracker fitted to my Ford Motorhome. They even covered me outside my policy end date to solve the problem.
So thank you Comfort Insurance I am now covered for another 12 mths. BTW, policy increase from last year was a whopping £1.83 extra incl. European break down!!!
Jackeen.
Aren't they worried that you just might not leave it parked in the CP 24/7 365 days a year.

Or have they realised that they are losing business to other companies which do not have the stipulation?

Geoff
 
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