|Topic Review (Newest First)|
Originally Posted by Benimar owner View Post
|Benimar owner||What was the final outcome|
Well we finally got our camper back on the 11th June only to plan a weekend away on the 18th for it to cut out again, the AA returned us to the storgage unit and we phoned Leicester at Lazy Days to ask for our money back, he refused. We have started the process with trading standards and it is now 21 days since we sent the letter asking for repair or refund. They cannot find the intermittent fault, but that is not our fault, so not we are paying to store a van that is totally unusable until the case has been dealt with. Our summer and all out plans have been ruined. All I can say is don't buy anything from there
This is a sad case all round.
You losing your new van and I suspect some confidence in it.
Both garages who have been unable to locate an intermittant fault, who will certainly be losing money at this point but that is where my sympathy ends. Basically (sorry to use that cliche), all vehicle engines do work when all functioning components are in place and sound. The garage took your money with no doubt a hefty profit, now whatever needs replacing, even the whole engine or whatever, then they should do so. Good luck!
Originally Posted by poppet1959
If you take it elsewhere, your case will be greatly weakened.
Originally Posted by Fatalhud
Glad to hear you have been loaned a temp MH to use until your is fixed and although it's an inconvenience, at least you can enjoy life on the move again and attend Peterborough as planned.
We are in a similar position to you at the moment as our Fiat Comfortmatic developed a fault (long story which I've posted an account of in another thread) so I know how you feel and how soul destroying it is when you spend all that money on a motorhome and are then unable to enjoy it due to a problem that seems really difficult to pinpoint! That said, our dealer has been fantastic and very supportive and besides loaning us a brand new vehicle, we are having our 12 month MH replaced with a brand new 2011 one! It won't come off the production line until June/July though, so in the meantime, our dealers are swapping things like our Oyster satellite and our solar panel over to the temporary van so as to not inconvenience us too much.
Sounds like the Ford specialist who looked over your van, was as much in the dark as the Fiat one who was sent out to look at ours! In our case even the top Fiat specialist that came out out 3 times failed too correctly diagnose the problem and so Burstner have now decided to transport our MH back to Germany for a thorough investigation and health check over there!
We too are attending the Peterborough show (we're hoping to collect our temporary van on Weds) and it would be nice to meet up and share our experiences with you. I'll pm you my mobile number and if you fancy a chat then just give me a call.
Good luck and I hope you get everything sorted out to your satisfaction soon.
|poppet1959||Thanks everyone, they have now agreed to loan us a motorhome until ours is fixed. We have issued the letter giving them 7 days to fix it or we choose a garage of our choice. They don't seem to be able to isolate the problem, they have taken it to Fords but because the problem is intermittent it seems to have the at a loss. Yesterday they were taking the petrol tank off!!!! Your advice has been really useful|
This is the most compact and accurate advice I have ever seen on rejection. I often quote it:
Giving the dealer 3 opportunities to fix, the 6 month rule, and following due process in you rejecting are all key. YOU have the upper hand in law; don't let the dealer out manoeuvre you, but keep civil at all times, and log everything.
Re: Ford Autosleeper Amethyst help needed
Originally Posted by poppet1959
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