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post #1 of 17 (permalink) Old 05-11-2015, 13:56 Thread Starter
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Thumbs down Attempted Renewal

I tried to renew my subscription on 15th Sept after being away for a year or so. Paypal advised that money had been taken by Vertical Scope but I got no confirmation of subscription renewal from them. When I logged on I was told that I was a non subscriber and access would be limited.
After a few days I emailed the contact address for VS then sat back to await the usual MHF efficiency. Huh!
6 weeks later VS sent me an email asking for Paypal Transaction ID etc.. I still haven't heard back from them 2 weeks on and still I'm a "non subscriber" when I log on.
What on earth has happened to this site ?

PS I've now raised a dispute with Paypal cos even Job would be getting a bit ticked off after 8 weeks... and a don't have anything like his patience.
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post #2 of 17 (permalink) Old 05-11-2015, 15:05
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You are showing as an active subscriber by your avatar.

When you get the message about not being a subscriber is it here:

https://forums.motorhomefacts.com/index.php

or here

https://www.motorhomefacts.com/

If it's the latter one then that's the old part of the site which is only used to access some of the old resources and the rally information. If you don't need access to those things and just want the forum then the first link is all you need to worry about.

Either way, I've reported your post in the hope that @MHFAdmin will pick it up and confirm your subs status.#

Phil

Last edited by philoaks; 05-11-2015 at 15:09.
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post #3 of 17 (permalink) Old 08-11-2015, 18:06
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as Phil says, don;t use the "old" site as you starting point, use

https://forums.motorhomefacts.com

or for the latest posts

https://forums.motorhomefacts.com/sea...archid=2498442

and remove the old site link in your favourites.

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post #4 of 17 (permalink) Old 08-11-2015, 19:19
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Ok! So how do I look at the Rallys site? I have not ceased to be a member and am paid-up (now getting 'fed-up) for although I can access the new site, no matter what I do the site with Rallys (Old site) will not allow me to access the drop-down menus. I have twice tried to contact VS-Admin but they do not respond. Jolly Jack suggests I begin again with a new password, which I do not wish to do, although it worked for him.
Frustrated
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post #5 of 17 (permalink) Old 08-11-2015, 19:40
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alan

click on the Rally Venues link at the top right of every page - that should take to to the rally page.

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post #6 of 17 (permalink) Old 08-11-2015, 19:42
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or go to the Rallies forum

https://forums.motorhomefacts.com/24-rallies/

[/SIZE]
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post #7 of 17 (permalink) Old 09-11-2015, 16:54
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Hey guys,

I just want to let you know that if you're using the "contact us" form over here: https://forums.motorhomefacts.com/sendmessage.php

It will take us a while to get back to you because of the amount of spam that also comes through there. We're trying to narrow the amount down but we're working as fast as we can getting through about 100-300 emails daily.
We apologize if you were those users who have been trying to get in contact with us and have waited for a long time.
Onwards, if you have any questions on your subscription, please feel free to contact us via PM or posting a thread in the site help section (like this), you'll find that it's much faster reaching to us through that.

Thank you all for your patience

Lee, community support

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post #8 of 17 (permalink) Old 11-11-2015, 14:57 Thread Starter
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Thanks to everyone for info..both old and new sites were telling me that I had limited access on certain areas. Following my Paypal Dispute VS have just advised me that they have fixed the problem.. I'm still getting refusals on some of the old site facilities eg Subscribers Discount Database, Forum Search, Blog facility. but everything else seems to be working now.
The site seems a bit confused at the moment hopefully that is a transitional thing. Meanwhile I shall spend some of these dark wet evenings re familiarizing.
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post #9 of 17 (permalink) Old 11-11-2015, 20:15
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I have now been re-connected but still wonder why my personal access failed. Alan
Thank you Mike and Jolly Jack for trying to help.
JollyJack and JollyJack like this.
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post #10 of 17 (permalink) Old 12-11-2015, 15:38
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Quote:
Originally Posted by jsmisfreeatlast View Post
Thanks to everyone for info..both old and new sites were telling me that I had limited access on certain areas. Following my Paypal Dispute VS have just advised me that they have fixed the problem.. I'm still getting refusals on some of the old site facilities eg Subscribers Discount Database, Forum Search, Blog facility. but everything else seems to be working now.
The site seems a bit confused at the moment hopefully that is a transitional thing. Meanwhile I shall spend some of these dark wet evenings re familiarizing.
By refusals, do you mean messages? Can you please post them here?

Quote:
Originally Posted by rosalan View Post
I have now been re-connected but still wonder why my personal access failed. Alan
Thank you Mike and Jolly Jack for trying to help.
Can you please confirm that it is fixed now though?

Thanks,
Marie

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