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post #1 of 14 (permalink) Old 15-04-2015, 13:10 Thread Starter
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Paid my membership but still getting reminders?

My bank statement shows that on 13 April 205, my 12.50 membership fee was paid to VerticalScope but I'm still getting reminders about my membership expiring tomorrow?

My account page still shows that my membership expires 16-04-2015 - surely the payment doesn't take more than 2 days to clear?
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post #2 of 14 (permalink) Old 19-04-2015, 11:01
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post #3 of 14 (permalink) Old 19-04-2015, 11:18 Thread Starter
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Hi Kev,


I don't really know! I'm not getting reminders anymore but my Account Page shows me as a non-subscriber, "SUBSCRIBE NOW!"


However, I find that I am allowed to use the search facility. I've had no confirmation from MHF that my membership has been renewed or an acknowledgement that I'm rejoined.


I rang OutDoorBits and they held up their hands - "nothing to do with us, guv".


So who knows?


Norman
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post #4 of 14 (permalink) Old 19-04-2015, 12:01
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Quote:
Originally Posted by NormanB View Post
Hi Kev,


I don't really know! I'm not getting reminders anymore but my Account Page shows me as a non-subscriber, "SUBSCRIBE NOW!"


However, I find that I am allowed to use the search facility. I've had no confirmation from MHF that my membership has been renewed or an acknowledgement that I'm rejoined.


I rang OutDoorBits and they held up their hands - "nothing to do with us, guv".


So who knows?


Norman
Try getting into the subs lounge, if you can't then do a post FTAO VSAdmin, they do seem to act on those types of posts.
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post #5 of 14 (permalink) Old 20-04-2015, 11:02 Thread Starter
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Hi KeV,

Thanks for that pointer! I did get access to the Subscribers Lounge - so I must be Subscriber (member?) now.

Does the new site use "post" anymore? I have messages from the site saying "Subscriptions - 3" but think that must mean "posts 3".

Also, the Subscribers Lounge just appears the same content as Active Posts (or Today's Posts for that matter).

Thanks for your help,

Norman
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post #6 of 14 (permalink) Old 20-04-2015, 11:37
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Quote:
Originally Posted by NormanB View Post
Hi KeV,

Thanks for that pointer! I did get access to the Subscribers Lounge - so I must be Subscriber (member?) now.

Does the new site use "post" anymore? I have messages from the site saying "Subscriptions - 3" but think that must mean "posts 3".

Also, the Subscribers Lounge just appears the same content as Active Posts (or Today's Posts for that matter).

Thanks for your help,

Norman
That's because the posts are a bit contentious on some threads so they were moved in there Norman, subscribed on the forum usually means number of threads, but it's far from accurate, (no moan intended ) so a bit meaningless.
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post #7 of 14 (permalink) Old 24-06-2015, 18:47
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Payment taken but still not a subscriber

Hi Norman, it seems a lot of us are having problems with subscriptions, I paid my subs recently and the payment has been taken from my account, but after several days I'm still getting the message I am not a subscriber. I have sent several emails to Motorhome facts asking what's going on but so far no reply. I am now trying to get a refund from Verticalscope who now I am told own Motorhome facts, so I can only wait and see what happens.
This is such a shame as this site is a gold mine of information and help for all of us in the Motorhome community.
Hopefully these problems will be sorted soon.
Dave.
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post #8 of 14 (permalink) Old 25-06-2015, 17:04
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I'm not quite sure why you keep seeing the subscribe message as you are both showing up as subscribers. Can you please take a screenshot of the subscription message you keep seeing?

~Kay

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post #9 of 14 (permalink) Old 13-07-2015, 16:13
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to va admin my name is kenny i am having same problems has the rest on this forum why, one other thing way do i log on to the old page ?kenny
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post #10 of 14 (permalink) Old 13-07-2015, 16:13
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foget first part it has let me log in ok
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