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post #1 of 5 (permalink) Old 01-04-2010, 23:33 Thread Starter
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Awning not closing properly

Hi

I have a Burstner with an Omnistor 5500 awning.

It was fine until recently when I wound it out about 2 meters and found that one side was hanging down lower than the other.

I put the legs/stnads up and couldn't see anything wrong with it.

When I tried to wind it in it went in fine most of the way but was hanging down about 4 inches lower on one side and wouldn't retract into the casing properly.

I lifted it with a sweeping brush and it engaged fine.

I can't wind it in now without having to lift it with a sweeping brush at the same time.

Any ideas what's wrong with it?

Is there something I can adjust to tighten it up?

with hope & thanks in advance

Brendan
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post #2 of 5 (permalink) Old 02-04-2010, 11:16
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Wind it right out until it stops, then wind it back in.
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post #3 of 5 (permalink) Old 02-04-2010, 12:33
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We had exactly the same problem with a 5.5m Omnistor awning on our Hymer.

I called Omnistor and was told this can happen and they way to solve it is to stick about 9 inches of Duck tape, on the upper part of the awning, on the edge of the side that does not retract fully.

The tape needs to be put nearest the awning housing when the awning is fully open.


Hope this helps


David
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post #4 of 5 (permalink) Old 02-04-2010, 18:50 Thread Starter
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Hi

Thanks for the suggestions.

Tried winding it out fully and back in and it didn't make any difference.

Tried putting on the tape, no difference either.

I also got this reply from John in Omnistor

Hi Brendan

The arm is slightly stressed. If you look at the arm block, This is where the arm connects into the cassette. The arm block has one or two hex head bolts in it. The arm pivots on the block. If you raise the arm and place a metal shim (try a penny coin for a trial) it will raise the arm when it winds in. You may even see an indentation on the arm block itself. I am not open till Tuesday just going through my email. Give us a call then if your still stuck

Best Regards

John Rose

Rose Awnings
Omnistor.co.uk
sales @roseawnings.co.uk

He is right that there is an indentation I have put 4 pennies in it and it lifted it up somewhat but not enough to line it up.

Any other suggestions out there?
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post #5 of 5 (permalink) Old 06-04-2010, 19:30
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Any pics of this as mine is doing the same thing?
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