Thumbs up for Skytag - Motorhome Forums, Motorhome Discussion, Motorhome Chat

User Tag List

 
LinkBack Thread Tools
post #1 of 3 (permalink) Old 26-08-2020, 20:35 Thread Starter
Junior Member
 
Join Date: Mar 2020
My Motorhome: I drive...
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Thumbs up for Skytag

Just wanted to provide a recommendation for Skytag tracking device.
This is not to discuss the merits (or otherwise) of individual devices but just to relate a tale of good service.

When I bought my last motorcaravan back in 2013 (a new Swift Lifestyle 664) it came factory fitted with a Tracker which is not in operation until you pay up front for the subscription (the more you paid the cheaper it worked out PA). When activated you get no notification that it is operating correctly (until you have to make THE call!) but after 12-months Tracker contacted me to say that due to a manufacturing problem it had NEVER been operating correctly and they were carrying out upgrades FOC (and I should hope so!), needless to say they did not offer (or provide) an extension to the subscription.
After 5-years were up I was dithering about what to do, I contacted Tracker to see how much it would be to extend the subscription but they said that they would not recommend it as the life of the Tracker was almost up and instead they offered to sell me a new package including device & subscription (at great expense of course). That was the final straw so I decided to decline their kind offer and instead look elsewhere.

By then I had been using a Skytag on my Land Rover for a couple of years years and really liked it, DIY fit (how cleverly hidden is up to you) but what else I like is the monthly updates and low power / battery disconnect alerts all included in the basic package of £6.99 PM. Also the beauty being that unlike Tracker you don't have to pay upfront for X-years but instead pay monthly by DD and if you sell the vehicle you can cancel the DD immediately (also you can remove the device and sell it on, all with Skytag's approval).
Anyway, Skytag bought, fitted and insurance discount agreed.

Moving on, last week I got my monthly text & email from Skytag saying that the unit was not responding on my Land Rover (that unit now being quite an age), it didn't look like a battery problem but instead a failure to communicate. I carried out a few checks and spoke to the nice people at Skytag several times but in the end it was decided that the unit must be faulty so I should return it to them for testing. That was last Thursday and yesterday I get a message saying that my unit was in the post heading back to me. What I soon realised was that they were quoting me a different serial number and after a quick call it turns out that my old unit had suffered a software failure and so they were replacing it FOC. What a contrast to Tracker!

As I say, not debating how effective the different types of unit are but just comparing two completely different experiences of customer care.
Litch is offline  
Sponsored Links
Advertisement
 
post #2 of 3 (permalink) Old 28-08-2020, 10:51
Senior Member
 
Pudsey_Bear's Avatar
 
Join Date: Sep 2008
Location: Keighley, Still in Gods County.
My Motorhome: 2002 Bessacarr E745.
Posts: 37,264
Thanks: 1,516
Thanked 964 Times in 905 Posts
Send a message via AIM to Pudsey_Bear Send a message via Yahoo to Pudsey_Bear
Sounds like the way to go, but did you ever find a way to test either units effectiveness?
Pudsey_Bear is offline  
post #3 of 3 (permalink) Old 28-08-2020, 20:19 Thread Starter
Junior Member
 
Join Date: Mar 2020
My Motorhome: I drive...
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
No, like I say that won't happen until the vehicle disappears so I can only base my experience on the cost and customer care.

Like all these things, a tracking device is only one in a multi-layer of devices. Often all you can do is hope to put them off in the first place, slow them down and then hope that it can be recovered (without being trashed in the meantime).
Litch is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Motorhome Forums, Motorhome Discussion, Motorhome Chat forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome