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post #1 of 3 (permalink) Old 26-08-2020, 21:35 Thread Starter
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Thumbs up for Skytag

Just wanted to provide a recommendation for Skytag tracking device.
This is not to discuss the merits (or otherwise) of individual devices but just to relate a tale of good service.

When I bought my last motorcaravan back in 2013 (a new Swift Lifestyle 664) it came factory fitted with a Tracker which is not in operation until you pay up front for the subscription (the more you paid the cheaper it worked out PA). When activated you get no notification that it is operating correctly (until you have to make THE call!) but after 12-months Tracker contacted me to say that due to a manufacturing problem it had NEVER been operating correctly and they were carrying out upgrades FOC (and I should hope so!), needless to say they did not offer (or provide) an extension to the subscription.
After 5-years were up I was dithering about what to do, I contacted Tracker to see how much it would be to extend the subscription but they said that they would not recommend it as the life of the Tracker was almost up and instead they offered to sell me a new package including device & subscription (at great expense of course). That was the final straw so I decided to decline their kind offer and instead look elsewhere.

By then I had been using a Skytag on my Land Rover for a couple of years years and really liked it, DIY fit (how cleverly hidden is up to you) but what else I like is the monthly updates and low power / battery disconnect alerts all included in the basic package of £6.99 PM. Also the beauty being that unlike Tracker you don't have to pay upfront for X-years but instead pay monthly by DD and if you sell the vehicle you can cancel the DD immediately (also you can remove the device and sell it on, all with Skytag's approval).
Anyway, Skytag bought, fitted and insurance discount agreed.

Moving on, last week I got my monthly text & email from Skytag saying that the unit was not responding on my Land Rover (that unit now being quite an age), it didn't look like a battery problem but instead a failure to communicate. I carried out a few checks and spoke to the nice people at Skytag several times but in the end it was decided that the unit must be faulty so I should return it to them for testing. That was last Thursday and yesterday I get a message saying that my unit was in the post heading back to me. What I soon realised was that they were quoting me a different serial number and after a quick call it turns out that my old unit had suffered a software failure and so they were replacing it FOC. What a contrast to Tracker!

As I say, not debating how effective the different types of unit are but just comparing two completely different experiences of customer care.
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post #2 of 3 (permalink) Old 28-08-2020, 11:51
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Sounds like the way to go, but did you ever find a way to test either units effectiveness?
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post #3 of 3 (permalink) Old 28-08-2020, 21:19 Thread Starter
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No, like I say that won't happen until the vehicle disappears so I can only base my experience on the cost and customer care.

Like all these things, a tracking device is only one in a multi-layer of devices. Often all you can do is hope to put them off in the first place, slow them down and then hope that it can be recovered (without being trashed in the meantime).
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