Is there a Carthago guarantee? - Page 2 - Motorhome Forums, Motorhome Discussion, Motorhome Chat

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post #11 of 21 (permalink) Old 27-02-2018, 12:11
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I have sent an email to Carthago saying we are interested in a new A class but want more information regarding the 3 month mandatory inspection and the cost of this.
I want them to know that we would not purchase a Carthago with this is place and the customer paying.
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post #12 of 21 (permalink) Old 27-02-2018, 13:16
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Originally Posted by trek View Post
And what a con the initial inspection is

The buyer is having to pay to make sure there are no manufacturing faults at 3months !




I bought a peddle cycle a couple of years ago and the dealer said go and ride it for a couple of weeks and bring it back for us to check that everything is working and adjusted correctly At no cost !


This is the type of service i expect I certainly wouldnt expect to have to pay
It is a condition of Pilote that a wheel alignment check is carried out by Fiat at 1000 miles. Why should the customer have to pay for this check which appears to be required due to misalignment that could have occurred during the MH manufacturing / delivery process?
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post #13 of 21 (permalink) Old 27-02-2018, 15:21
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the whole motorhome industry is shocking when it comes to any after sales or customer service. I think we all have experiences where we have been let down badly by dealers, and the problem is that because there is no governing body that can crack the whip on them (like the car industry and the SMMT) we will continue to be shafted. there are some very good after market companies doing hab checks, servicing and product supply and support but the brands and main dealers still rule.

and the Lord said unto John "come forth and receive eternal life". but John came fifth and won a toaster........
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post #14 of 21 (permalink) Old 28-02-2018, 00:11 Thread Starter
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Well said erneboy. This is exactly the sort of misinformation that is going on about guarantees/warranties. What is staggering it that they are getting away with it and pulling the wool over (most of) our eyes.
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post #15 of 21 (permalink) Old 28-02-2018, 00:17 Thread Starter
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Originally Posted by GMJ View Post
That's the Lithuanian agent's website. You won't find this on the Carthago website. But you will find it in a booklet you get with your vehicle.
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post #16 of 21 (permalink) Old 28-02-2018, 00:18 Thread Starter
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Originally Posted by coppo View Post
I have sent an email to Carthago saying we are interested in a new A class but want more information regarding the 3 month mandatory inspection and the cost of this.
I want them to know that we would not purchase a Carthago with this is place and the customer paying.
Will be interested to know if you ever get a reply
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post #17 of 21 (permalink) Old 28-02-2018, 00:20 Thread Starter
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Originally Posted by Kev_n_Liz View Post
I think I would find that a bit on the scary side if I had just bought one, but surely this should be brought up prior to signing anything when large sums are involved.
It was brought up and I was told there was a two year guarantee/warranty.

But only later did I ask for a copy of the terms and they have not been forthcoming.
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post #18 of 21 (permalink) Old 28-02-2018, 08:10
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Originally Posted by tsrwright View Post
Will be interested to know if you ever get a reply

Yes, as soon as I get a reply I will let you know. I doubt I will get one, they just want to hear from people I bet who don't ask awkward questions.
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post #19 of 21 (permalink) Old 02-03-2018, 20:19
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No reply back as yet from Carthago, I,m not surprised, you would think they would be keen to address potential purchasers concerns.
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post #20 of 21 (permalink) Old 03-03-2018, 06:17
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I wouldn't hold your breath Paul, I reckon they all adopt the philosophy of there'll be another mug along in a minute, that and they don't sell to the public just dealers, who also adopt the mug principle.
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