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post #1 of 41 (permalink) Old 25-03-2015, 10:52 Thread Starter
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Angry Frankia Caravan Body Damage Repair

Greetings all,

Yesterday while travelling along a dual carriageway in lane 1, I was hit from behind by a car. Damage to the motorhome, a Frankia Holiday class, is to the rear offside corner. At the very least, the rear moulding, the rear wall, the side wall, one locker door and two locker door frames are damaged, with the insulating board filling visible from the side wall. (I'll try to post a picture or two.)

My insurer, Saga, is trying to tell me that they will send the vehicle to Cougar Accident Repair Centre in Luton. Its website suggests that this company is a high quality repairer of marques such as Aston Martin, Jaguar and Peugeot, but it does not mention motorhomes at all. I pointed this out to the insurer's claims "handler" but was assured "they do motorhomes". I'm sceptical, to say the least.

Does anyone have any knowledge of a good repairer with the knowledge, skills and equipment to effect a good repair? I live near Bedford, so somewhere local would be handy. I vaguely recall someone recommending a company near Peterborough, but I can't presently locate the information.

Any advice, recommendations or experiences to pass on would be most welcome. Thanks in anticipation.

(BTW, as I know you will ask, there were no injuries to us in the motorhome!)

Regards,
Stephen
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post #2 of 41 (permalink) Old 25-03-2015, 11:03 Thread Starter
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Photos of damage

Showing damage to caravan body. Any guidance/advice welcome, please.
Attached Images
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File Type: jpg P1020330.jpg (435.7 KB, 143 views)
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post #3 of 41 (permalink) Old 25-03-2015, 11:15
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Have you thought to telephone them and ask if they have had experience at repairing motorhomes.I would say that 95% at least of their business is with cars, hence no mention of motorhomes/caravans.Offer to send them photo's.

cabby

Don't be silly all the time ask your question.
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post #4 of 41 (permalink) Old 25-03-2015, 11:18
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Stephen,
I rate these guys as the experts in motorhome repair - http://www.motorhome.co.uk/ - and they're pretty close to you. They did a great job for me a couple of years ago. Send them an email with photos and see what they say. Peter Ayles will probably want to come and see the damage in order to give you an estimate.
Hope you are able to get it repaired quickly so you don't lose too much motorhome time!
Bill
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post #5 of 41 (permalink) Old 25-03-2015, 12:07 Thread Starter
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Cabby,

Thanks - yes, I intend to ask them some pertinent questions! I'm waiting for the claims handlers to contact me this morning.

Bill,

Thanks for the contact. I've just spoken to Peter and sent him some pictures; sounds quite promising.

This forum is outstanding for help and advice!
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post #6 of 41 (permalink) Old 25-03-2015, 12:46
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Possibly Serious damage. To rear and side walls. As I can see the blue insulation foam from the wall so the corner is damaged and will be visible from inside the garage

I would ONLY want Frankia themselves to repair this damage

I have been to their repair centre at the factory in Germany and seen some of the damaged motorhomes going through their workshops I was very impressed

Contact them and email the photos to them



or if not possible I would want the parts supplied via frankia so you have OEM replacement parts

Last edited by trek; 25-03-2015 at 12:51.
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post #7 of 41 (permalink) Old 25-03-2015, 12:54
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Quote:
Originally Posted by Bill_OR View Post
Stephen,
I rate these guys as the experts in motorhome repair - http://www.motorhome.co.uk/ - and they're pretty close to you. They did a great job for me a couple of years ago. Send them an email with photos and see what they say. Peter Ayles will probably want to come and see the damage in order to give you an estimate.
Hope you are able to get it repaired quickly so you don't lose too much motorhome time!
Bill
+1 vote for Motorhome.co.uk from me too. They are reckoned to be one of the best motorhome repair businesses in the UK. VERY switched on and professional to the last.

Colin

No longer motorhoming due to illness, but always prepared to help by sharing any experience I may have.
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post #8 of 41 (permalink) Old 25-03-2015, 14:16 Thread Starter
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Trek,

Yes, I was wondering about this myself, especially since the side is a single piece of board with no seams/joins until the front. How would a repair be joined to the original?

Thanks for your advice - I'll get in touch with Frankia.
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post #9 of 41 (permalink) Old 25-03-2015, 14:17 Thread Starter
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Thanks, Camallison, that's good to know.
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post #10 of 41 (permalink) Old 25-03-2015, 15:24
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Hi,


We have a Frankia 8400GD and it was damaged whilst being broken into in the "secure Storage" compound last May (2014). There was roof damage where the Oyster had been pulled off; locker frame damage where they had been levered open; and rooflight damage where the thieves had stood on the large, electric Heki roof. The Elektroblok had been taken too!


The insurers booked us in immediately to a firm who specialised in lorry coachwork repairs near Wakefield but we insisted on a specialist motorhome repairer and they agreed. SMC had just taken on the Frankia dealership at Newark. We took the van there and were very pleased with the standard of repair (but parts were slow to arrive from Germany, and SMC were a little too conscientious - it took 3 months overall!). SMC were expensive for the insurer but good to deal with.


PM me if you need more. Norman
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