Join Date: May 2005
Location: South Devon & Europe
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We bought our Auto-Trail at Brownhills in Newark and as I didn't want to travel up there, or rather I was going to for the first service, but even though I phone a month before could not get the MH serviced before we left on a 4 month trip just before christmas 2004, earliest was mid Jan 05. So I went to Chelston in Somerset as that was nearer to me. Brownhills service lady said I couldn't that it had to be an Auto-Trail dealer which Chelston is, so I went there. I guess another dealer could refuse to deal with you but by rights if they sell Swift then they should undertake warranty work as all warranty work is claimed back from the manufacturer. Guess your local Swift dealer is being pretty MEAN because you didn't buy from them. But then neither are encouraging you to buy from them in the future or have any future servicing done with them after the warranty period.
Its your money, go where you get the best service. At least now our MH is out of warranty so we can go where we get good service and where they will actually talk to you and explain what is going on with your vehicle.
At Chelston you have to deal with the receptionist/reception manager and not the guys who are doing the actual work. I do not like this, I prefer to be able to discuss any issues I have regarding the MH before and afterwards with the person actually doing the work. After all it is MY motorhome and I do not want 3rd hand information or no information at all, which can often be the case or misinformationfor that matter!