Join Date: Aug 2009
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Our previous cover was with saga. In retrospect , It seems to us that saga tempt clients in with a fair 1st year cover ( which ours was) , then put on a massive hike ( in our case £ hundreds ) in year 2 quote . Possibly hoping that client will simply accept and let cover roll on .When we questioned the hike in premium , basically we were given a load of waffle.Which led us to contact other insurance providers .
Other thing with saga , more nuisance than anything , was the constant stream of basically junk mail received from them . It must cost them a fortune to post out all that junk. No doubt paid for by the huge hikes in quotes in year 2 clients .
Regarding renewed insurance. We went with MHF. Took it out just a few weeks ago . The quote was fair , total cost way down on quite a few other obtained quotes . For more or less the same cover .
Received within a few minutes , e mail copies of all necessary documents . To date , no " hard copy" mailed details received .Are we supposed to receive by normal mail ?
Importantly , the only downside of obtaining the quote was in confusing communication . Using the phone numbers advertised , was never quite sure who we were talking to ... MHF/brokers/Aviva ? Which does concern us should we (hopefully not ) have to make a claim in the future .