Join Date: Mar 2019
My Motorhome: I drive Swift Escape
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Comfort Insurance - making a claim
Hi, made my first newbie introduction about planning our holiday to Scotland. Then, hey ho, our motorhome was stolen! Luckily as we had a tracker, we were immediately able to retrieve it. Nothing stolen but of course, ignition and steering column damaged while trying to start it and wiring pulled out - possibly looking for a tracker. It was left only about a mile away.
Phoned Comfort (only insured with them since February) as the Safeguard renewal quote had gone up a fair bit (no claim with them).
Comfort tried to put us off claiming and said it would probably be cheaper to pay for the damage ourselves rather than lose 1 years no claim and face a big premium hike next year!!
However, as quote came in over £1500 we have made a claim.
How long do they usually take to deal with a claim? I have a sinking feeling we won't have it back before our trip to Scotland (in 2 weeks). Paid some of the campsite fees upfront and can't claim for those apparently.
What are other people's experiences of making a claim with them and the subsequent premium hike?
Last edited by mossy54; 25-04-2019 at 18:28.