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post #1 of 14 (permalink) Old 29-04-2015, 16:25 Thread Starter
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KVH Tracvision Dome

I have a kvh tracvision dome fitted to my M/H and being having a few problems locking on to sat recently and wondered if anyone knew of anyone that serviced this model, to those that suggest I return to where I bought it , I got it from Snellyvision
,who a lot of you will know is no longer active.
I would prefer service agent near to home in NE Lincs but if neccasary will have to travel
Baza
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post #2 of 14 (permalink) Old 29-04-2015, 16:27
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Baza, Vanbitz sell them, or they did a couple of years ago when I had an alarm fitted.
They tried to sell one to me.
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post #3 of 14 (permalink) Old 29-04-2015, 16:31 Thread Starter
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Cheers Graham , will bear that in mind , we are going down that way a bit later in the year
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post #4 of 14 (permalink) Old 29-04-2015, 17:32
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I've been having problems too, but James at Vanbitz told me to lock on from BBC 1 and worked a treat. Good man!
His full email to me is below:
With regards to the satellite not locking on which I’m assuming is what is wrong with your system. There is a update available as from Monday this week just passed. You can look on our website and it explains what has happened recently. However there is a way you can lock the system on without the need of the update. There isn’t a fault with your KVH it’s the bit in the sky again..!

With the dome switched off select on your free to air decoder BBC.1.
Then turn on the dome and it will lock on.
You can have the update done but to be honest it isn’t urgent and we are advising because with your set up you can lock the system on. Once they have stopped playing around with the satellite then we can do the update. This means then as before you can select any channel to lock on the system instead of just BBC.1.

Good service or what!
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post #5 of 14 (permalink) Old 30-04-2015, 09:34 Thread Starter
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Thanks Newleaf, mine is not failing to lock on ,it is just taking a lot longer to lock on than it used too,but it eventually finds the sat, it's a bit difficult for me to set the receiver to a specific channel as I use a Sky HD box , also when searching the dome appears noisier than it used to do
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post #6 of 14 (permalink) Old 11-05-2015, 07:19 Thread Starter
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Got it sorted on my return to UK , called in on way back up north at http://www.motorhomespecialists.net/
Paul the owner ( a very nice and obliging guy )updated software and now it locks on in seconds
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post #7 of 14 (permalink) Old 11-05-2015, 08:02
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Good you got it sorted, do you mind if I ask how much because mine needs software update.
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post #8 of 14 (permalink) Old 11-05-2015, 18:31 Thread Starter
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Quote:
Originally Posted by nickkdx View Post
Good you got it sorted, do you mind if I ask how much because mine needs software update.
No problem it was £55 , It took about an hour to do
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post #9 of 14 (permalink) Old 11-05-2015, 20:16
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Thanks for that. I will send them an enquiry.
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post #10 of 14 (permalink) Old 06-07-2015, 10:46
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My tracvision worked when I had selected the sky news channel first but this week it will not lock on at all. Has anything changed over the last couple of weeks of do I need the software update done.
It is used with an avtex with satellite built in.
Thanks,steven.
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