Join Date: May 2005
Location: Mayenne France
My Motorhome: Frankia T640 FF2
Thanked 220 Times in 197 Posts
trek, thanks for all that unfortunately whilst on the phone to support, we went through all of the things you suggest (and more).
After the black screen with writing scenario and the turning cog wheel screen the lap top reports no device connected.
I've now gone through the procedure many times and always with the result of no device connected report on lap top.
Hopefully I'll get some positive response from support today, otherwise don't know what I'll do.
Not interested in using phone or tablet instead of dedicated device, I've got those options and still prefer the stand alone device.
From reading as many reviews and reports as I can find, it appears to me that the TomTom 6200 is the best current option with the Garmin unit a close second, having had experience of the "dedicated camper " unit I don't think I'll bother with that version again, as for me the benefits do not outweigh the extra price.
One piece of maybe interesting information I got from the girl in support with reference to the 6200 and any of the other SIM / WIFI enabled devices is that they no longer store your favourites / POI's on the actual unit but on their cloud and simply "enable" your use of them, don't know how accurate that info is.
I'm also undecided how happy I'm with that arrangement if that explanation is accurate.