Join Date: Feb 2007
Location: Spain + Germany
My Motorhome: Four Winds RV
Thanked 708 Times in 657 Posts
Keeping the deposit seems fair to me but not decent. The cancellation fee seems out of order but if it was made clear at the time of booking that there would be a cancellation fee it may be legal, but it's unfair and unreasonable except perhaps in circumstances where they could have sold the slot to someone else except that the cancellation came too late for that to be possible, which isn't the case here. The slot no longer exists for you or for anyone else.
If you'd done nothing I expect they'd have had to cancel and return your money since it's highly unlikely that they'll be permitted to reopen in time for the celebrations, which I imagine must also now be in question. Maybe try pointing that out to them.
Brexiters. It's your sh1t now. Whatever happens nationally and internationally you own it. I wish you luck. I think you're going to need all you can get and then some. Friday 13th December 2019.