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post #1 of (permalink) Old 22-08-2019, 17:08 Thread Starter
JanHank
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Location: East Germany, I can see Poland from my windows.
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Restoring Mac to factory settings

I don´t need help now because Apple support have helped and how cleverly.
After following the instructions on the internet I had a black screen with a question mark flashing in the middle, had no idea how to get rid so contacted Apple support and spoke to a South African living in Ireland Very nice chap called Ray. anyway the clever bit was he screen shared my iPhone and I had to show him the Mac screen and he gave me instructions with a red arrow where to clic. It is now installing OS X to the program the machine came with and then Heike can connect it in German for herself when she comes and update the system to the latest. Good job I bought the iPhone eh!

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