Join Date: Feb 2006
Location: Mid Norfolk
Thanked 113 Times in 99 Posts
Living down a country lane in a little village in mid-Norfolk, we often got outages of power and of telecommunications. Nothing we could do about the power other than wait (5 days once!), but imagine my frustrations when I used to ring BT to tell them that my line was "down". Pre-mobile phones it was a case of drive to my daughter's house and go through the system, which didn't like me trying to relate a problem to a different line number. It always happened when it was windy.
With a mobile, I probably spent 2y telling them that my line had an intermittent fault and the answer was always "it's OK; we've just tested it". YES, that's because it's intermittent! So they would promise to put an automatic checker on it and get back after 5 days to let me know if there's been a fault. But they invariably rang within 48h to say that all was well and "couldn't" extend the testing period.
Alternatively I would be ringing BT on my landline and I'd be on hold or going through their automated messaging system when the line would go dead and, of course, my complaint never got through.
But one Saturday night the wind was howling, the internet kept going off (because that was usually "on", unlike a phone call which would just be an occasional event) and I managed to get an operator (in India) for a sufficiently long period to give him my mobile number. He did one test and said everything was ok then suddenly got cut off: he rang back on my mobile, agreed that there was a problem and booked a visit for a couple of days time.
'Twas on a Monday morning that the "apprentice" came to call: surprise, surprise, he couldn't find anything wrong. He insisted on testing the wires inside my house and said I'd be charged £125 if there wasn't a fault. Too much of a jobsworth to check the info from India so he left after 20 minutes and told me to expect a hefty bill.
After a couple of calls to BT: 'twas on a Wednesday morning that the "technician" came to call: he rechecked the house wiring, looked at the line which crossed my garden and the lane before deciding that there was probably "something wrong" up in the trees or on the poles. Unfortunately, he wasn't "qualified" to climb poles so I would have to wait for a specialist.
'Twas on a Friday morning that the "engineer" came to call: he accepted the information that the house was sound, shinned up a couple of the poles and decided that a tree branch was growing around the cable and pulling on the wire connection at one of the poles: no wind and it was OK but with sufficient strain the connection faltered. Within an hour he had collected a cherry-picker from the depot, organised another colleague and over the rest of the morning they replaced a couple of hundred metres of cable. All has been well ever since!
Good luck with your problem - Gordon