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post #1 of 8 (permalink) Old 13-10-2021, 11:38 Thread Starter
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Well I never knew that did you?

I have had problems with my landline phone gradually getting worse and worse over the last week. As my broadband worked perfectly and had not even slowed I assumed it was the phone itself (an old Siemens gigaset dect). I went out and bought the cheapest Argos corded to use while I investigated further.

Low and behold it didnít work, not even a dial tone. After consulting mr google I discovered that while a phone needs the two wires to work, broadband can fuction quite happily with only ONE!

Well I didnít know that!
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post #2 of 8 (permalink) Old 13-10-2021, 12:34
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As soon as I experience any problems with phone or internet I drive up the road following the wires and often come across the culprits using a cherry picker to 'service' the lines. First I take a pic of them and then ask how long my line will be out of order. Usually pretty damn quick but one time the bloke obviously felt annoyed and left the wires dangling for 5 weeks. Bastards.

Ray.
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post #3 of 8 (permalink) Old 13-10-2021, 17:30
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Living down a country lane in a little village in mid-Norfolk, we often got outages of power and of telecommunications. Nothing we could do about the power other than wait (5 days once!), but imagine my frustrations when I used to ring BT to tell them that my line was "down". Pre-mobile phones it was a case of drive to my daughter's house and go through the system, which didn't like me trying to relate a problem to a different line number. It always happened when it was windy.

With a mobile, I probably spent 2y telling them that my line had an intermittent fault and the answer was always "it's OK; we've just tested it". YES, that's because it's intermittent! So they would promise to put an automatic checker on it and get back after 5 days to let me know if there's been a fault. But they invariably rang within 48h to say that all was well and "couldn't" extend the testing period.
Alternatively I would be ringing BT on my landline and I'd be on hold or going through their automated messaging system when the line would go dead and, of course, my complaint never got through.

But one Saturday night the wind was howling, the internet kept going off (because that was usually "on", unlike a phone call which would just be an occasional event) and I managed to get an operator (in India) for a sufficiently long period to give him my mobile number. He did one test and said everything was ok then suddenly got cut off: he rang back on my mobile, agreed that there was a problem and booked a visit for a couple of days time.

'Twas on a Monday morning that the "apprentice" came to call: surprise, surprise, he couldn't find anything wrong. He insisted on testing the wires inside my house and said I'd be charged £125 if there wasn't a fault. Too much of a jobsworth to check the info from India so he left after 20 minutes and told me to expect a hefty bill.

After a couple of calls to BT: 'twas on a Wednesday morning that the "technician" came to call: he rechecked the house wiring, looked at the line which crossed my garden and the lane before deciding that there was probably "something wrong" up in the trees or on the poles. Unfortunately, he wasn't "qualified" to climb poles so I would have to wait for a specialist.

'Twas on a Friday morning that the "engineer" came to call: he accepted the information that the house was sound, shinned up a couple of the poles and decided that a tree branch was growing around the cable and pulling on the wire connection at one of the poles: no wind and it was OK but with sufficient strain the connection faltered. Within an hour he had collected a cherry-picker from the depot, organised another colleague and over the rest of the morning they replaced a couple of hundred metres of cable. All has been well ever since!

Good luck with your problem - Gordon
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post #4 of 8 (permalink) Old 13-10-2021, 20:08
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Quote:
Originally Posted by H1-GBV View Post
Living down a country lane in a little village in mid-Norfolk, we often got outages of power and of telecommunications. Nothing we could do about the power other than wait (5 days once!), but imagine my frustrations when I used to ring BT to tell them that my line was "down". Pre-mobile phones it was a case of drive to my daughter's house and go through the system, which didn't like me trying to relate a problem to a different line number. It always happened when it was windy.

With a mobile, I probably spent 2y telling them that my line had an intermittent fault and the answer was always "it's OK; we've just tested it". YES, that's because it's intermittent! So they would promise to put an automatic checker on it and get back after 5 days to let me know if there's been a fault. But they invariably rang within 48h to say that all was well and "couldn't" extend the testing period.
Alternatively I would be ringing BT on my landline and I'd be on hold or going through their automated messaging system when the line would go dead and, of course, my complaint never got through.

But one Saturday night the wind was howling, the internet kept going off (because that was usually "on", unlike a phone call which would just be an occasional event) and I managed to get an operator (in India) for a sufficiently long period to give him my mobile number. He did one test and said everything was ok then suddenly got cut off: he rang back on my mobile, agreed that there was a problem and booked a visit for a couple of days time.

'Twas on a Monday morning that the "apprentice" came to call: surprise, surprise, he couldn't find anything wrong. He insisted on testing the wires inside my house and said I'd be charged £125 if there wasn't a fault. Too much of a jobsworth to check the info from India so he left after 20 minutes and told me to expect a hefty bill.

After a couple of calls to BT: 'twas on a Wednesday morning that the "technician" came to call: he rechecked the house wiring, looked at the line which crossed my garden and the lane before deciding that there was probably "something wrong" up in the trees or on the poles. Unfortunately, he wasn't "qualified" to climb poles so I would have to wait for a specialist.

'Twas on a Friday morning that the "engineer" came to call: he accepted the information that the house was sound, shinned up a couple of the poles and decided that a tree branch was growing around the cable and pulling on the wire connection at one of the poles: no wind and it was OK but with sufficient strain the connection faltered. Within an hour he had collected a cherry-picker from the depot, organised another colleague and over the rest of the morning they replaced a couple of hundred metres of cable. All has been well ever since!

Good luck with your problem - Gordon
That reminded me of an extensive outage we had here in NI due to bad storms, thousands off supply, all hands at work on deck trying to answer phone queries about repairs and associated timeframes to get back on supply. Many many unhappy customers vocally making their displeasure very clear.

Day nine I had a call from a dear old lady living alone in the depths of rural Fermanagh. She’d been off supply from day one, when I asked if she’d previously reported here fault she quite firmly said, “oh no dear I knew you would be very busy, it’s just that I’ve run out of paraffin for my heater.” What a contrast to the normal ear bashing we were all getting. Repair squad fast tracked to her, complete with superser gas heater.

Terry
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post #5 of 8 (permalink) Old 14-10-2021, 12:36
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You may remember the recent saga when we got cut off completely because BT thought that connecting the new bungalow up meant that we were vacating our house and moving into it. It was right at the start of Chris's diagnosis and I cannot tell you how stressful it was. No mobile signal in the house and very little outside in the garden.
I , eventually, connected with a kind lady in "Fibre to the Premises" department who was horrified at our predicament at such a traumatic time. She got us a phone line (different number but something at least) for the next day and then organised getting our original line and broadband restored for us.
Well, the flippin' saga is still going on! I twigged, eventually, to introduce myself as the "developer" to stop them guessing that we were moving out and moving in. Then the saga went something like Gordon's (probably the very same people). The guy would turn up, sharp intake of breath, deny that he could do anything and depart with the promise to send the right guy. We are on our fourth visit next week! It just needs the fibre optic line running from the pole, along an underground duct to surface at the bungalow. If they would just, as I have heard before, drop us a coil of wire we could do the job ourselves!

It reminds of a friend who installed her elderly parents in a timber lodge in her garden. I think her count was something like eleven engineers visiting and denying that they could run a cable and connect them to a phone line.
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post #6 of 8 (permalink) Old 14-10-2021, 23:44 Thread Starter
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Originally Posted by patp View Post
You may remember the recent saga when we got cut off completely because BT thought that connecting the new bungalow up meant that we were vacating our house and moving into it. It was right at the start of Chris's diagnosis and I cannot tell you how stressful it was. No mobile signal in the house and very little outside in the garden.
I , eventually, connected with a kind lady in "Fibre to the Premises" department who was horrified at our predicament at such a traumatic time. She got us a phone line (different number but something at least) for the next day and then organised getting our original line and broadband restored for us.
Well, the flippin' saga is still going on! I twigged, eventually, to introduce myself as the "developer" to stop them guessing that we were moving out and moving in. Then the saga went something like Gordon's (probably the very same people). The guy would turn up, sharp intake of breath, deny that he could do anything and depart with the promise to send the right guy. We are on our fourth visit next week! It just needs the fibre optic line running from the pole, along an underground duct to surface at the bungalow. If they would just, as I have heard before, drop us a coil of wire we could do the job ourselves!

It reminds of a friend who installed her elderly parents in a timber lodge in her garden. I think her count was something like eleven engineers visiting and denying that they could run a cable and connect them to a phone line.
I had a similar problem in the 2000s, thay kept saying there was no fault. Dropped a tree across the line, they fixed it FOC fault miraculously disappeared. No trees near your line Pat?
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post #7 of 8 (permalink) Old 15-10-2021, 08:03
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There are but the, non existent, line will go underground when they get around to laying it!

The trouble is that we are not allowed to talk to Openreach. We have to arrange it all through our "supplier". BT, when you call, are just people in a call centre with no understanding of what Openreach do. They send some sort of message to Openreach who then send engineer No 1 out to "fix a fault". No fault due to their being no line!
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post #8 of 8 (permalink) Old 15-10-2021, 08:17
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Quote:
Originally Posted by Glandwr View Post
I had a similar problem in the 2000s, thay kept saying there was no fault. Dropped a tree across the line, they fixed it FOC fault miraculously disappeared. No trees near your line Pat?
We needed our gas meter moved out of the new bathroom in Surrey. Said it would cost £600. So a week later I rang them again and said I could smell gas. Then it was moved free.

Ray.
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The FSA formerly SIB & PIA licensed a twice convicted fraudster to handle our lifeīs savings. Guess what? He robbed us of £750,000. So they changed their name again to the FCA.
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