Join Date: Feb 2007
Location: Spain + Germany
My Motorhome: Four Winds RV
Thanked 632 Times in 588 Posts
I should think verification of delivery is a matter for each company. I doubt threr is a national policy.
The procedure with most delivery companies here in Spain is to take details of the recipient. If you aren't known to them they may well want ID too.
It's just occurred to me that the sender can also dictate what proof of delivery is required. Here for example Amazon ask for proof in the form of the name of the recipient on anything of significant. The information about whether or not proof is required is prominently written on the package so the courier is informed. Things of lesser value are marked Bozon to indicate that they can be left in the letter box and need not be handed to an identifiable recipient.
If you haven't paid for the computer up front I'd say that was a bonus. But either way I'd take the view that it's very unfortunate has nothing to do with you or your client since it cannot be shown that it was delivered.
Brexiters. It's your sh1t now. Whatever happens nationally and internationally you own it. I wish you luck. I think you're going to need all you can get and then some. Friday 13th December 2019.
Last edited by erneboy; 13-09-2020 at 14:24.