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post #1 of 3 (permalink) Old 06-06-2020, 07:13 Thread Starter
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Britrail contact required

Hi Guys,
In January we purchased a 3 day Brit rail pass for our travels in the UK. Obviously we had to cancel the whole thing because of Covid 19 and looking for a refund on this tickets for the last 3 month. My wife has send 4 emails and contact request but we never received an acknowledgement or answer. I am unable to find a contact number and wonder if one of the forum members would know how to make contact. We are aware that according to the terms and conditions we are able to send the passes back and get a refund but quite frankly I am rather hesitant to do this without having made contact first.
You help as always would be appreciated.

Rudi & Cherryl
Walzing Matilda around the world
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post #2 of 3 (permalink) Old 06-06-2020, 07:20
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Hope someone can help here Rudi as many companies only want to give credit notes with some restrictive limitations.
Our son in Turkey booked flights to UK and a large barn gite for all the family. Both airlines and Gite owner are playing hardball even though ohms says they are due a refund.

Ray.
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post #3 of 3 (permalink) Old 06-06-2020, 10:00
EJB
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A start?:-

https://www.britrail.com/plan-your-t...9-coronavirus/

It suggests you have to apply to the retailer for a refund...see other options also.

PS. Retail providers:-

https://www.britrail.com/book-your-britrail-pass/
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Ted.
I try and state simple facts in a nice way.
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