Join Date: May 2005
Location: Mayenne France
My Motorhome: Frankia T640 FF2
Thanked 200 Times in 177 Posts
From our experience this is not an uncommon occurrence, normally they send a form which requires authentication by a person such as doctor solicitor etc.
As Dave mentioned above, on one occasion I also had my pension stopped because they had not received their form back, however for me a phone call explaining I'd never received the form and confirming my French residential address, saw a swift response with a new form to me in a few days which was completed and returned.
My pension and arrears were very quickly paid to my bank.
It seems they simply want confirmation you are still alive.