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post #1 of 18 (permalink) Old 19-02-2017, 22:55 Thread Starter
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Ebay Dispute

Stupidly I sold a hard drive last week and sent it out Royal Mail first class but forgot to send it recorded which I always do normally.

Of course today I see a dispute filed against me for none delivery. I only posted it out on Tuesday or Wednesday. No contact from buyer just an open dispute. This is a concern as I think it will go against my record. It also rings alarm bells as surely after a few days you would simply contact the seller first.

I have to resolve the problem by the 26th apparently but Royal Mail do not consider the parcel lost until 15 days are up so beyond the 26th.

I guess I will have to refund the buyer and make a claim against Royal Mail assuming the buyer is willing to state to Royal MAil it never arrived which if he is a Scam artist he just wont bother.

Its only 25 so not a major issue but I want to avoid a black mark if possible.

Any pointers from you Ebay experts?


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post #2 of 18 (permalink) Old 19-02-2017, 23:12
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I don't think it goes against your ebay record so long as you respond promptly to the buyer and give the appropriate refund. The dispute will be closed once you have refunded the buyer and the transaction will be cancelled.
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post #3 of 18 (permalink) Old 19-02-2017, 23:19 Thread Starter
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Thanks Peter

I am confusing myself now, Mrs D kept the receipt and I think it looks like it was sent out recorded. Ill check tomorrow.


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post #4 of 18 (permalink) Old 20-02-2017, 00:00
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I have had this myself, you will loose what ever you do, so the best way is to do as you thought, refund straight away and ask for them to send details to your email address to help you claim against the Royal Mail. Make sure you say you need their help, for some reason this stops them being paranoid like Kev.
If you did get a receipt that is signed for, tell Ebay your problem, get them onside.

Don't be silly all the time ask your question.
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post #5 of 18 (permalink) Old 20-02-2017, 03:44
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It wont go against you unless you have the dispute decided against you by ebay.
If it is signed for you need to enter the tracking number from your receipt onto the ebay postage details.
The buyer may have not necessarily meant to open a case. Its done automatically if they click on "My Item has not arrived"
They often think they are just inquiring as ebay doesn't make it clear as ebay doesnt give a **** about sellers.
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post #6 of 18 (permalink) Old 20-02-2017, 05:59
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I'd go through Ebay all the way, no phone calls stick to messages via Ebay, all recorded that way.

I went to collect something yesterday, turned out to be crap, so left it there, I'll be starting a refund, goods not as described today unless the seller refunds me by 5pm, i only got to speak to his mum.
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post #7 of 18 (permalink) Old 20-02-2017, 07:05
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Ebay won't allow a buyer to register negative feedback without them having a "conversation" with you

Dick
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post #8 of 18 (permalink) Old 20-02-2017, 07:59
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Originally Posted by Glandwr View Post
Ebay won't allow a buyer to register negative feedback without them having a "conversation" with you

Dick
That's new, it wasn't like that before.
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post #9 of 18 (permalink) Old 20-02-2017, 09:21 Thread Starter
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Thanks all but its been resolved.

I replied through the resolution centre and apologised for the fact that the item and not been delivered but that I had proof of postage and would attempt to track the parcel via Royal mail who should be able to track it and trace it as they take Mail Fraud very seriously if someone other than you has signed for it and kept it.

Miraculously during the night the buyer has cancelled the claim, his son had it apparently. Well thats the gist of the response as it looked like a child had written it..
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post #10 of 18 (permalink) Old 20-02-2017, 09:26
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Quote:
Originally Posted by barryd View Post
Thanks all but its been resolved.

I replied through the resolution centre and apologised for the fact that the item and not been delivered but that I had proof of postage and would attempt to track the parcel via Royal mail who should be able to track it and trace it as they take Mail Fraud very seriously if someone other than you has signed for it and kept it.

Miraculously during the night the buyer has cancelled the claim, his son had it apparently. Well thats the gist of the response as it looked like a child had written it..
Has the slight sniff of a try-on to me, and then they realised it had not worked when you could produce evidence of delivery. Or am I just very sceptical?

Geoff
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