I bought a laptop recently off ebay and its clearly not as described and has two faults. The seller offered returns and has very quickly offered to send a courier to pick it up when I contacted him. I filed a proper returns claim with ebay though and by the sound of it do they not have to contact him and then ask me to return the item and they then refund the money plus the postage?
I think I would rather use my own courier and track it, make sure its signed for rather than have him organise it and then tell me it never turned up.
Whats the normal procedure?
If you have filled in the eBay return form, i.e. gone through the "I want to return my item" link, then the seller will have the option to ask eBay to organise the return, or can send you a pre-paid label/organise collection themselves.
Once you have started the ebay "case" you will be covered, and the seller will need to prove it has been collected from you if they supply the label or collect it. If eBay services are used, you will get a signature at time of collection or drop off at a parcel shop.
The whole thing is designed to stop the problems of seller and buyer having problems or fraud from either side.
If you stay in the eBay process, it's much safer, and you are covered for all eventualities.
In many way's it's better than using your own courier, as if any problems arise, the onus is on the seller or eBay to do the chasing, you will have fulfilled your part of the process.