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post #1 of 21 (permalink) Old 15-11-2016, 09:58 Thread Starter
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Returning stuff on Ebay

I bought a laptop recently off ebay and its clearly not as described and has two faults. The seller offered returns and has very quickly offered to send a courier to pick it up when I contacted him. I filed a proper returns claim with ebay though and by the sound of it do they not have to contact him and then ask me to return the item and they then refund the money plus the postage?

I think I would rather use my own courier and track it, make sure its signed for rather than have him organise it and then tell me it never turned up.

Whats the normal procedure?

Thanks


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post #2 of 21 (permalink) Old 15-11-2016, 10:13
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If they arrange the courier it's their responsibility!
I've never had a problem except that I can't remember getting a refund for my postage when I have initiated and paid for the return.
I have always received the P&P and cost price from the original purchase.
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post #3 of 21 (permalink) Old 15-11-2016, 10:18
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Quote:
Originally Posted by barryd View Post
I bought a laptop recently off ebay and its clearly not as described and has two faults. The seller offered returns and has very quickly offered to send a courier to pick it up when I contacted him. I filed a proper returns claim with ebay though and by the sound of it do they not have to contact him and then ask me to return the item and they then refund the money plus the postage?

I think I would rather use my own courier and track it, make sure its signed for rather than have him organise it and then tell me it never turned up.

Whats the normal procedure?

Thanks
If you have filled in the eBay return form, i.e. gone through the "I want to return my item" link, then the seller will have the option to ask eBay to organise the return, or can send you a pre-paid label/organise collection themselves.

Once you have started the ebay "case" you will be covered, and the seller will need to prove it has been collected from you if they supply the label or collect it. If eBay services are used, you will get a signature at time of collection or drop off at a parcel shop.

The whole thing is designed to stop the problems of seller and buyer having problems or fraud from either side.

If you stay in the eBay process, it's much safer, and you are covered for all eventualities.

In many way's it's better than using your own courier, as if any problems arise, the onus is on the seller or eBay to do the chasing, you will have fulfilled your part of the process.
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post #4 of 21 (permalink) Old 15-11-2016, 10:30 Thread Starter
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Thanks. The seller has said that he will arrange it with Parcel2go (UPS) and Ill just have to print a label and drop it off at one of their depots, this was before I started the claim with ebay. So I should just go ahead and do this then?


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post #5 of 21 (permalink) Old 15-11-2016, 10:43
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Strange... I use Parcel2go all the time in fact I'm sending one right now. To enable me to print out a label I have to buy the service.

John
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post #6 of 21 (permalink) Old 15-11-2016, 10:47
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You will be back begging me for that slow Netbook soon Barry. he he he.

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post #7 of 21 (permalink) Old 15-11-2016, 11:09 Thread Starter
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Strange... I use Parcel2go all the time in fact I'm sending one right now. To enable me to print out a label I have to buy the service.

John
I assumed he is buying the service and will just email me the label to put on the parcel.


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post #8 of 21 (permalink) Old 15-11-2016, 11:33
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Quote:
Originally Posted by barryd View Post
I assumed he is buying the service and will just email me the label to put on the parcel.
Yes, that's the way I would do it Barry. He will be able to forward the email from Parcel2Go to you and there will be a link to download and print the label.

They recommend printing 2 labels and putting one inside the box, just in case the outer label gets damaged. Not sure if he is arranging a courier pickup or is asking you to take it to a local dropoff point. Either way you will get a receipt which is your proof that the item was returned.
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post #9 of 21 (permalink) Old 15-11-2016, 11:47 Thread Starter
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Thanks. I think he is suggesting that he uses UPS. Last time I dropped a parcel off to a UPS point they no longer give you a receipt to show you dropped it off. I think a few do this now.

Seems open to problems to me. Whats to stop the seller saying he never received it and UPS saying how do we know you dropped it off?


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post #10 of 21 (permalink) Old 15-11-2016, 12:23
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Quote:
Originally Posted by barryd View Post
Thanks. I think he is suggesting that he uses UPS. Last time I dropped a parcel off to a UPS point they no longer give you a receipt to show you dropped it off. I think a few do this now.

Seems open to problems to me. Whats to stop the seller saying he never received it and UPS saying how do we know you dropped it off?
Take a picture or video at drop off handover, simples

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