Morning all, just thought I would respond to this thread as it has been pointed out to me and I am the person who spoke with deefordog
the poster sent an enquiry to our SOG dedicated website at 11:50 yesterday morning, we responded at 13:46 the same day which bearing in mind the time of year I think is responsive.
I spoke to you this morning on the phone at 11:12am , you purchased the van from another owner who had the sog installed by Lowdhams, i looked up some extra info which I thought might be useful, but of course as the system was now over 4 years old we couldn't replace the sog fan under warranty as the manufacturer gives us a 2 year warranty on the fans. One of the problems I mentioned it could be is this diode that in one case in the past had been bought up, but it's not definitely the issue you have just a possibility.
I checked the logs as we try and answer calls as soon as we can, there are 3 of us here today manning the phones and we have a computerised call queuing system which logs calls, length of time in the queue etc, its the only way we can attempt to keep up with demand in the busy season. However even this doesn't help if 3 people call and they all have in depth technical enquiries which take time to work through.
Your call seemed to be in the call queue for around 5 minutes before being answered, I spoke with you, and we were on the phone for again another 5 minutes.
I did check back and yesterday you called us as well but this was at 17:01 and so we were not open.
I don't understand the negativity as I believe as a company we have been more than helpful and responsive in your case.
As any motorhome company will tell you, our business is extremely seasonal, it would be very unwise of a company to take on extra staff, spend months training them to handle basic phone enquiries and calls and take orders to then have them sitting around drinking tea during the much quieter winter months. That way unfortunately leads to an ex business