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post #1 of 22 (permalink) Old 18-09-2016, 11:49 Thread Starter
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New insurance policy

Hi, new to site (and motor homes), bought a policy through the site about 10 days ago. I know I am insured with Aviva and have a web reference number from this site, but have received nothing else either electronically or by post. Transaction through credit card shows as Comfort-insurance.

Who should I pursue for docs?

Kind regards

Al
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post #2 of 22 (permalink) Old 18-09-2016, 12:02
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post #3 of 22 (permalink) Old 18-09-2016, 13:32 Thread Starter
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Thx, only clue I had was CC receipt info, expected email docs/ confirmation etc

Rgds

Al
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post #4 of 22 (permalink) Old 18-09-2016, 13:40
GMJ
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The Motorhomefacts inurance telephone number is 020 8984 5311 and email is [email protected]


Graham

Which ever way you look at it, we are MUCH BETTER OFF in the EU than outside!


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post #5 of 22 (permalink) Old 18-09-2016, 16:17
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I renewed mine a couple of weeks ago with MHFacts (Aviva) and the documents were there within a few minutes on my email address.

Is it possible you gave them the wrong email address or they've made a cock up and sent it to a different address to yours?

Get in touch with them and see what may have gone wrong.

Just a thought.
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post #6 of 22 (permalink) Old 18-09-2016, 16:34
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I suppose you have looked in your 'Junk e-mail' box?
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post #7 of 22 (permalink) Old 18-09-2016, 16:39
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Usually very quick with the email docs. Or have you asked for paper documents.Give them a ring.

cabby

Don't be silly all the time ask your question.
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post #8 of 22 (permalink) Old 18-09-2016, 20:00
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I always ask for paper documents and keep everything in a nice plastis folder in the van.
This proved invaluable when stopped at the port by Guardia a Civil?
They wanted to see all documents. Proof of ovnership. Insurance mot etc etc.
Would not have liked to be trying to find them on my I pad.
Husband and dog were remov d to a distance. Two policemen with guns and a large dog searched van
We were last on and nearly miss d the boat !
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Enjoying our motorhome travels in UK and Europe looking forward to our new van a Globemaster campscout
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post #9 of 22 (permalink) Old 18-09-2016, 20:08
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Ooh, what made you look suspicious do you think?
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post #10 of 22 (permalink) Old 18-09-2016, 20:16
GMJ
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I always get stuff posted to me via snail mail as well as emailed. It saves my printer costs tbh plus my printer isnt great either. I then make sure I email all the documents to my wife's email address and my son's if we are going abroad, just in case.

I scan the MOT, V5, Travel insurance, EHIC's, drivers licences as well..and also email these to wife/son. I take the orginals and also a spare hard copy which I keep in the safe in the MH.

Better safe than sorry

Graham

Which ever way you look at it, we are MUCH BETTER OFF in the EU than outside!


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