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post #31 of 35 (permalink) Old 22-12-2015, 21:43
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Me too feel a bit disappointed with the fact that after sending various emails to [email protected] no reply was given. I need some up to date membership card to renew my Insurance and cannot replies. Is this something other people experience? Do I have the wrong email address? it is frustrating that when we pay a subscription and do not get the service you expect.
Appreciate your feedback
Regards
gentis
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post #32 of 35 (permalink) Old 22-12-2015, 22:53
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I think the Email link you're using is to the old site?
The addresses using the @Motorhomefacts mailbox are long gone.

Have you tried the "contact us" link at the bottom of the thread pages?
https://forums.motorhomefacts.com/sendmessage.php

Dunno if that works but worth a try.

You can also try sending a PM to VS-jeff
https://forums.motorhomefacts.com/mem...2-vs-jeff.html

As for membership cards - they were just something dreamed up by Nuke on the old site and they're no longer issued. You don't need a membership card or number to renew your insurance, just make up a number if you want.

Help someone out when they're in trouble and they'll remember you when they're in trouble again.
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post #33 of 35 (permalink) Old 23-12-2015, 05:55
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Quote:
Originally Posted by gpg1963 View Post
Me too feel a bit disappointed with the fact that after sending various emails to [email protected] no reply was given. I need some up to date membership card to renew my Insurance and cannot replies. Is this something other people experience? Do I have the wrong email address? it is frustrating that when we pay a subscription and do not get the service you expect.
Appreciate your feedback
Regards
gentis

I think you only need your membership number, Peter had a way of bringing it up, but I forget how, but you can got to the old home page and it's top right as before so just write it down.
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post #34 of 35 (permalink) Old 23-12-2015, 06:00
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You need to go here> https://www.motorhomefacts.com/fsearch-newposts.html < let it settle, then log in on the right with your normal details, the page will update to show your membership number as below, I've just done the screen dump so it's working.



Looks like all the other info on that page is out of date, except for the subs date.


.
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Last edited by Pudsey_Bear; 23-12-2015 at 06:02.
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post #35 of 35 (permalink) Old 23-12-2015, 21:05
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Hi folks
appreciate your posts, I was probably using out of date contacts. Is there a phone number for motorhomefacts.com?
Regards and Happy Christmas
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