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post #1 of 9 (permalink) Old 29-01-2014, 15:13 Thread Starter
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MHF Insurance renewal

I recently renewed my MHF insurance well before expiry date and received by e-mail all necessary documents including insurance certificate. I have also paid and they have taken the money for the premium.

However, I have now had two telephone calls from MHF insurance asking me if I wish to renew my policy with them.

Obviously I told them I had all the documents and could they please check that I was 'on the national database' as I did not want to be (possibly) stopped by the police as they can now check at the roadside if you are covered.

They confirmed I was covered and that should have been that.

I received another similar call yesterday asking me if I want to renew.

I could not believe it, just what can I do to check that they have got their information updated on the national database.
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post #2 of 9 (permalink) Old 29-01-2014, 15:22
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Just Google MID database and go to their site. There you can enter your reg and it will tell you.
Colin
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post #3 of 9 (permalink) Old 29-01-2014, 15:33
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Quote:
Originally Posted by camallison
Just Google MID database and go to their site. There you can enter your reg and it will tell you.
Colin
Wow Just tried this, Colin and got

Vehicle Make/Model:

DUMP CODE COMPANY USE


If the vehicle make and model details are not correct you must contact your insurance provider to resolve the issue.

I definately do not drive a Dump Code Company Use

Looks like I better give MHF insurance a call.

Jed

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post #4 of 9 (permalink) Old 29-01-2014, 15:37 Thread Starter
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Ok thanks, have just used the site to confirm I am insured, doesn't give much confidence to MHF insurance though.

A very useful site though.
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post #5 of 9 (permalink) Old 29-01-2014, 15:49
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Just checked my insurance on MID and got the same result as Jeddi, going to ring Comfort ins Smiler
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post #6 of 9 (permalink) Old 29-01-2014, 15:53
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"Dump code, company use" is a sotware error message. Try again.

I suspect the broker (comfort) use a call centre to chase and it is the call centre that hasn't updated their records. They are quite often shockingly lax in doing so. The other possibility is thst the call centre operator has falied to read your full record .... ie, scrolled down the screen.

Colin
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post #7 of 9 (permalink) Old 29-01-2014, 15:59
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Hi just been back into MID, re entered my reg no and Dump Code Company Use still comes up but the line above it confirms that my vehicle reg no LN----- is showing as being insured, i am assuming all is OK
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post #8 of 9 (permalink) Old 29-01-2014, 16:53
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Quote:
Originally Posted by smiler
Hi just been back into MID, re entered my reg no and Dump Code Company Use still comes up but the line above it confirms that my vehicle reg no LN----- is showing as being insured, i am assuming all is OK
Smiler
When I saw this after first taking out MHF insurance last year I queried it and I was told it is because the insurers database and MID do not have a correlation for motor homes and that everything is ok.

I saw this explanation on an internet site:

"It is not the insurer who use this code, but the Motor Insurer's Database, which is the company who hold all the data that the police use to check if a vehicle is insured.

Usually, when someone insures a car, the insurer will send the registration number off to the Motor Insurer's Database to show that it is insured, but as registration numbers can be keyed in wrong due to human error, they will also send the make and model of the vehicle. The Motor Insurer's Database will then check the registration number matches up with the make and model on their records, and if not, they will ask the insurer to contact their customer to make sure we have the correct registration number.

When we provide the make and model, we don't manually type it in as that would be time consuming. We have what we call an ABI code. Each model has it's own ABI code. However, the list shows the ABI codes for all standard cars, but not for specialist vehicles. If the vehicle is something unusual like a motor home, a black cab, a kit car, a rare vehicle, a vintage car etc, we do not have an ABI code, so we send off the registration number without the code. MID will then register the registration number as being insured, but for the make and model, it will show Dump code company use. It is nothing to worry about. It is just purely because there will always be vehicles that crop up that are not on the database and they have to enter something on their database for the make and model.
Source:
Work as an underwriter for a UK insurance company."

Google 'dump code company use' and you will get plenty of hits that explain it.
https://www.motorhomefacts.com/ftopic...derasc-10.html
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post #9 of 9 (permalink) Old 29-01-2014, 17:52
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Hehe - just checked the motorhome we recently sold, and it is registered as insured, but I got the dump code message too!!!

Colin
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