Join Date: Mar 2015
Location: East Germany, I can see Poland from my windows.
My Motorhome: I drive...Auto Trail Navajo
Thanked 554 Times in 499 Posts
I have just received on FB messenger.
This is what I wrote on their fB page this morning:-
I just come off the phone to speak English. Italian who's name I could not understand. He looked at the case numbers and I once again I am not Entitled to any goodwill Because the service I had not carried out by a fiat agent, I told him agent has not been necessary since 2010, and he said the vehicle is out of Guarantee. He was unable to connect me to Amanda, who appears to be head of department and left a message for her to call me, I asked him to tell her to email me so I have their excuse in black and white, he says he can´t guarantee she will email me. I wonder why not.
we really understand that you are disappointed, but we from the social media team have no access to your client data. That is why we can not really help here 😞
Nether less we have asked internally and got the feedback, that the customer service received your email and that they are on it.
We hope that they get back to you with a written answer soon.
Have you called the customer service or have they called you?
Your Fiat Team
We learn something new every day.
Last edited by JanHank; 11-12-2019 at 17:12.