ACSI - 1p charge oon my Visa card? - Motorhome Forums, Motorhome Discussion, Motorhome Chat

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post #1 of 12 (permalink) Old 26-08-2018, 18:57 Thread Starter
GMJ
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ACSI - 1p charge oon my Visa card?

Has anyone else had this in recent days?


My Visa card had a 1p charge from ACSI a couple of days ago. I am down as a subscriber as I will need the new books in December however I don't think they have ever done this before...


Anyone else?


Graham

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post #2 of 12 (permalink) Old 26-08-2018, 21:37
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Mine wouldn't be charged till October.

Is it possible you've moved banks in the year and this is their way of checking they can still get their money?

Jean
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post #3 of 12 (permalink) Old 27-08-2018, 09:49 Thread Starter
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No I didnt. not this year...and its on my Visa card not my bank.



Strange!


I'll wait until I get my Visa bill in the post and give them a ring I guess...


ta


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post #4 of 12 (permalink) Old 03-09-2018, 09:30
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Graham you got away lightly....they have just taken two payments of 1p from my Visa card!

One each on the 29th and 31st of August.

Will email them but have never had an acknowledgement of an email from them in the past!

Ted.
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post #5 of 12 (permalink) Old 03-09-2018, 10:09 Thread Starter
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Thanks Ted


They sent me an unsolicited email asking me to change my address as we have moved. I guess the CC company must inform businesses who have ongoing agreements to take money off my card, that the details have changed.



I have tried to do it on their website but it just wouldn't take it (there was no 'Save' button)!! So I too have emailed them but like you, don't hold out much hope.


I think I will probably have to ring them


Graham


EDITED TO ADD: I have just tried their website again and it appears to have accepted my new address now!

Which ever way you look at it, we are MUCH BETTER OFF in the EU than outside!



Last edited by GMJ; 03-09-2018 at 10:11.
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post #6 of 12 (permalink) Old 03-09-2018, 10:19
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We haven't changed any details in recent years!

Ted.
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post #7 of 12 (permalink) Old 03-09-2018, 15:44 Thread Starter
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Quote:
Originally Posted by EJB View Post
We haven't changed any details in recent years!

Strange!


When I get my visa bill I will be emailing them to ask the question too...


Graham
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post #8 of 12 (permalink) Old 14-09-2018, 13:42 Thread Starter
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I got a reply from ACSI who said...


"Our financial department did a check for the renewal of your subscription for next year. Hereby we confirm that we did not deducted this amount from your credit card."


...except that my CC company say they did!


I'll wait until I get the paper bill to double check.



I'm not worried about a penny but more that they don't understand their own systems!


Graham

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post #9 of 12 (permalink) Old 20-09-2018, 00:59
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Their website and online shop is something else!! They do respond to emails though and seem to sort out issues quite promptly.



If you were debited 2 x 1p, make sure you don't have 2 membership listings. I did once and ended up with 2 debits for the full amount. Their memberships are for 2 years to get the reduced book price.

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post #10 of 12 (permalink) Old 20-09-2018, 09:39 Thread Starter
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Quote:
Originally Posted by GMJ View Post
I got a reply from ACSI who said...


"Our financial department did a check for the renewal of your subscription for next year. Hereby we confirm that we did not deducted this amount from your credit card."


...except that my CC company say they did!


I'll wait until I get the paper bill to double check.



I'm not worried about a penny but more that they don't understand their own systems!


Graham

Well, I stand corrected!


I got my paper Visa bill and there isn't a 1p charge on there at all. This is despite the card provider telling me that there was when I spoke to them!


Oh well, never mind...as long as I get my books and card...


Graham

Which ever way you look at it, we are MUCH BETTER OFF in the EU than outside!


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