Tale of Woe! My van is no more. - Page 3 - Motorhome Forums, Motorhome Discussion, Motorhome Chat

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post #21 of 28 (permalink) Old 08-03-2018, 23:56 Thread Starter
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Ok Geoff, I mentioned that we had downsized. We are getting a new 2017 model 7.1 metre Auto Trail Tracker FB tomorrow. The one we lost in the fire was the same AT model, 2016 vintage.

It has a layout we both like and it has most of the things we need. The big shortcoming is the weight restriction. "Less wine to carry home"

We have been touring for more than 12 years and my wife never ventured to drive any of our vans. Last August we got rid of our ageing 4Ton Auto Trail 696G to downsize as I was getting near 70. My health is ok and I should pass a medical but the main problem was that my wife was afraid that if something happened to me we might have trouble getting home. Most of our touring is abroad.

We have two sons who would help us if necessary but they don't have C1 category licences. They are also harbouring a notion that they can borrow the van when we're not using it!!!

When I had a quick look for a recovery service, I didn't see any plan that would cover us for longer trips in Europe and they were very expensive.

One of the things I miss is the 125cc motorbike we carried in the garage of the 696G, my wife was also getting very apprehensive about getting on the back, it's partly an age thing I suppose. I had to get rid of that as well.
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post #22 of 28 (permalink) Old 14-03-2018, 01:48 Thread Starter
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My story continues.

The insurance money was paid into my account last week and I went ahead with the purchase of the brand new Tracker. I collected it last Friday afternoon and was happily driving down the road on my way home when the engine management light came on. I returned to the dealer and he plugged in an OBD-II tool and read a P0236 code (Turbo boost sensor). He rang the local Fiat garage but everyone had gone home for the weekend. He reset the management light and I continued my journey home.

A short distance further the management light came on again and the engine would not run much higher than 2,000 revs. I limped home and called for Fiat Camper Assist and a short while later an RAC man arrived. Unfortunately he was unable to determine the cause of the problem.

On Monday morning I took the van to the Fiat garage and later that day I was told that they were still working on the problem. I rang again this morning to discover that they have diagnosed a faulty turbo and the part is not available in the UK and it could take more than 10 days to get one from Italy.

We have been in contact with the dealer and discussed the situation, he has been attempting to move things forward, trying to get a quicker resolution but I'm not holding my breath. I just hope that we can get going again in time for the ferry to France in a few weeks time.

They say that problems come in threes, this is the fourth problem we have had recently. It has done very little to improve my opinion of Fiat vehicles.
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post #23 of 28 (permalink) Old 14-03-2018, 08:39
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That is bad news, not sure if Fiat made the turbo, they more likely by them in, but for a brand new Van to go into limp mode on the way home is going to be very rare., but 10 days it taking the wee a bit, DHL could have one here from Italy next day if someone requests it.

Make a lot of noise.
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post #24 of 28 (permalink) Old 14-03-2018, 09:07
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Oh no! Hope you get it sorted in time.
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post #25 of 28 (permalink) Old 14-03-2018, 09:54
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What an absolute Horlicks, Kev is right about delivery of the relevant part, really poor service although not untypical I'm afraid.

Fingers crossed for you.

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post #26 of 28 (permalink) Old 14-03-2018, 10:11
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scept1c

Sorry to hear about your further problem. It is unbelievable that this happens with a new vehicle. Did the Dealer not test drive it as part of the PDI? - because if they did it is strange it did not happen to them only to you a fea hundred yards from collection.

The 10 days' delivery is unacceptable. Under the Sale of Goods Act the prime responsibility for rectification is the Dealer's. Ask them the reason for the 10 days. Has the part to be manufactured or is it a delivery delay? If the latter, as Kev says, it could be done in 24 hours and the Dealer should do it and recover from FIAT.

I suggest you do everything by e-mail so that you have a record, or at least if there are conversations make notes and confirm the contents by e-mail afterwards.

Good Luck.

Geoff
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post #27 of 28 (permalink) Old 14-03-2018, 11:02
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scept!c, your experiences could put anyone off motorhoming for life. When things go wrong, go wrong, go wrong. ... I hope that from now on things swing to the good side and you get away on your trip as planned. Good luck!

Viv

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post #28 of 28 (permalink) Old 14-03-2018, 13:06 Thread Starter
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We made it quite clear to the dealer that we were far from happy.
They are trying different approaches to get a quick solution, we hope they are successful and we will be doing anything we can to make sure they keep up the pressure.
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