A-class windscreen insurance & stone guard - Page 2 - Motorhome Forums, Motorhome Discussion, Motorhome Chat

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post #11 of 16 (permalink) Old 03-01-2019, 07:53
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It applies to all vehicles in the UK, they prefer to sell you the full monty for a few extra shillings, and it also makes a more level playing field to apply knock for knock.
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post #12 of 16 (permalink) Old 04-01-2019, 11:28
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What I omitted to tell you in my answer to your PM Bill is the German TÜV is every 2 years. I have no idea if the standards are any better than the UK MOT.
Not ever having exported anything to the UK I can't help there either.
Bit of a useless article really.😥

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post #13 of 16 (permalink) Old 01-09-2020, 22:39
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Help!!! Windscreen insurance..

Hi all...
After purchasing my insurance for my A class pilote galaxy 24s I made sure that my windscreen cover was unlimited.
I got a crack on the screen only to be informed Autoglass was told by my insurance that it would only cover up to £600!!!
I called my broker only to be informed that this was correct...Highway only covers up to £600.
I specifically asked for glass cover at the time of taking out the insurance..to be assured it was unlimited..I also have it in black and white on my schedule.
It has been escalated with my broker checking recordings of my conversation with the broker back in February.
How do you view this?
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post #14 of 16 (permalink) Old 01-09-2020, 23:40 Thread Starter
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That's hard. When I got my insurance last year (a cool £1050) it had numerous contradictions about conditions and the amount of excess. The following year was going to be £1090 and a few changes including no cover for the cooking or transport of food - in a motorhome! The screen cover was capped at something like £500. I'm still waiting for them to collect the money from a third party company that admitted liability and agreed to pay for an accident in May 2019 (near £5000)!

I found it incredible the number of companies involved in the industry there (not sure if it's the same here). Broker, insurer, claims company, assessor. It seems every step of the process has a different company, all very slow and buck passing. In the end, after they had given up, it was me that got the third party to agree to pay the full amount (rather than the half they initially offered).

Luckily I found another company that was cheaper and no limit on the screen.

Your problem is you're relying on the brokers being honest (if you did get them to say it was unlimited) and admitting to and honouring it instead of saying 'regardless of what was said, it's what you signed up to in writing that counts'. Maybe it comes down to the consumer law in the UK?

This is one advantage of doing it all via email rather than phone, though emails can be altered so I'm not sure what standing that would have.

Last edited by wfdTamar; 01-09-2020 at 23:46.
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post #15 of 16 (permalink) Old 02-09-2020, 14:52
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Can't help with any legal advice but maybe give a vote for using a reputable insurer. When our A Class windscreen got cracked in France a few years ago I was a bit panic stricken as I had previously read how difficult these windscreens were to source and also to fit . I phoned the insurers, ,Saga , they just put me through to their windscreen repairers. They asked me to measure the windscreen and give any code numbers on it , again I wasn't inspired with confidence. About an hour later they said they had sourced a windscreen and made arrangements to send a van with two fitters to meet me in France . They arrived , very professional, in about half an hour they had the old one out and the new one in , just some tidying up to do.. Told me they would be charging Saga about £6500 , cost to me £75 excess. So even though I can get insurance cheaper elsewhere , I stick with Saga.

PS If you do get a crack in your screen don't worry too much . Ours started at only a couple of inches and got just a little bigger each day , but one morning we woke to find that it had gone right across the screen. That's when I panicked and had visions of it shattering whilst driving on a major road in France.. I needn't have worried as when I told my fears to the windscreen fitters they took me over to my old windscreen which was propped against a tree and said "go ahead , shatter it ". I kicked it hard several times , it cracked a lot but it still stayed in one piece , probably not, but it seemed like there was a film of plastic inside it holding it together .
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post #16 of 16 (permalink) Old 02-09-2020, 17:03
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Laminated screens (two pieces of glass with plastic between) have been used for a very long time now for windscreens.
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