I was shocked to read this account on another forum. We have a similar van but ours is a 2008 model whereas I assume the one referred to is a 2009 model.
Does anyone know anything of this or any other failures? I shall have a good look underneath as soon as the weather improves, whenever that is. Ours did get a good bouncing on the "umpty-tumpty road" as SWMBO calls it, during our trip to Scotland last summer. (The A814 alongside Loch Long & Gare Loch). I thnk if the back end was going to fall off anywhere that would be the place. I have to say though that, so far at least, we are well pleased with ours.
I'll try & post the other account here:
We purchased a brand new Autoroller 200 Low Profile in February 2009 from Brownhills of Swindon. After several attempts to get the documentation including the finance agreement and ford warranty we finally went away for a long weekend in May. Cracks appeared on the back panel of the vehicle. After inspection and only a discussion with the people Autotrail who are authorized on the warranty of the body they stated they would renew the back panel. However we knew that something was wrong with the underneath of this vehicle. Neither Brownhills, the finance company or Autotrail would give us the information on what had gone wrong with this new motorhome. It has now had an expert inspection and it is the extensions on the chassis that has not only been ill fitted, but screw-self tappet screws missing and some not even drilled. The total lack of assistance from Brownhills, their rudeness, distain and contempt has put them at number one as the worst company we have ever dealt with. It is now going to court as are seeking legal redress for the return of all monies and compensation. Our warning to anyone that has an Autoroller 200 is to get an engineers report on the extension chassis because in time (or in our case after one trip) you will find faults. These vehicles are so poorly constructed with regard to the chassis extensions that they are positively dangerous, we have confirmed this in our case by an engineers report. Trading standards have being passed the information and are looking into this matter.
David and Lesley Lock.
We are sorry to hear of your problems with your new motorhome and saddened (although not surprised) to hear of Brownhills response. We would recommend contacting VOSA (the Vehicle and Operator Services Agency). They would inspect the vehicle and, if deemed appropriate, could order the recall of all similar vehicles for inspection and/or remedial action or modification.
See the VOSA "what we do" page here http://www.dft.gov.uk/vosa/aboutvosa...o/whatwedo.htm
Or search for recalls here http://www.vosa.gov.uk/vosa/apps/recalls/default.asp
We wish you a speedy and satisfactory resolution to these issues and hope that you are enjoying your new motorhome soon.