Help with CI / Autotrail / Freeborns water ingress warranty - Page 2 - Motorhome Forums, Motorhome Discussion, Motorhome Chat

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post #11 of 15 (permalink) Old 23-01-2012, 12:04 Thread Starter
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I sent the invoice and photos to CI last week, still no reply...

The bottom line is the van had a four year ingress warranty, we complied with the terms of the warranty and waited for two months for permission to proceed with repairs. Communication to date has been appalling with letters and calls not answered. The repairing dealer (an AutoTrail agent - part of the same group) have indicated that with the amount of damp to be present the van must have been leaking during the warranty period yet CI / Trigano will not enter into any meaningful dialogue to get this resolved. they have consistently failed to acknowlege letters, emails or return phone calls.

This morning I managed to speak to Colin Treacher in Triganos customer services. As a result I have re sent the invoice and photos and he has acknowledged receipt. We will see...

The purpose of my post is to advise anyone researching prior to purchase of my personal experience of the Trigano Group which to date is as stated. Freeborn in Godalming on the other hand have been extremely helpful despite having purchased the van from them two years ago.
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post #12 of 15 (permalink) Old 02-03-2012, 08:30 Thread Starter
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Quick update on this, I have finally reached a resolution after nearly four months on letter writing.

CI have reimbursed half of the cost which I believe is reasonable when taking into account Freeborns assistance.

Its a shame it has taken so long and only after intervention by Trigano Group senior management.

John
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post #13 of 15 (permalink) Old 02-03-2012, 11:26
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Glad it's worked out well in the end for you John.

Cheers
Alan
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post #14 of 15 (permalink) Old 02-03-2012, 12:10
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Glad to hear that a suitable outcome has happened.


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post #15 of 15 (permalink) Old 02-03-2012, 12:33
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It makes you think why anyone would buy such a costly item with the terrible quality assurance/design problems we hear about so often.
Can you imagine what would happen if it was cars that were giving the problem?

Barry
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