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post #111 of 223 (permalink) Old 18-06-2016, 17:59
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We still have one member (one that I know of) Aldra (Sandra) who is unable to get back into the forum. She called me today for help as she had had no emails to change her password and when trying to logon just got the password failed message and an email through saying someone had tried to access her account (or something like that). I tried logging in has her under her user name aldra from here and pressed the reset link to send a new password to her email address. Nothing has come through (well at least not in the past 20 minutes).

Should the reset email be instant now? Perhaps you can look into this case for Aldra please.
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post #112 of 223 (permalink) Old 18-06-2016, 19:28
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OK here now after 2nd attempt.

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post #113 of 223 (permalink) Old 18-06-2016, 20:42
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Was locked out today again.

After having the same trouble all other members had when we were all locked out I did eventually get the 'forgot password' email with my new password.

However, as there appeared to be an issue getting the email I used the 'contact us' process, explaining I didn't get an emailed password.

Today at 16:30 I got an emailed response to my 'contact us' enquiry, supplying me with yet another emailed password, this had to be entered tonight before I could get access.

As a side issue, to get access to the Home page my original password worked, my heads spinning now

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post #114 of 223 (permalink) Old 19-06-2016, 01:43 Thread Starter
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Quote:
Originally Posted by barryd View Post
FAO of VSadmin

We still have one member (one that I know of) Aldra (Sandra) who is unable to get back into the forum. She called me today for help as she had had no emails to change her password and when trying to logon just got the password failed message and an email through saying someone had tried to access her account (or something like that). I tried logging in has her under her user name aldra from here and pressed the reset link to send a new password to her email address. Nothing has come through (well at least not in the past 20 minutes).

Should the reset email be instant now? Perhaps you can look into this case for Aldra please.
The regular reset, that is the forgot password should be instant (or at least under 5 minutes depending on your connection etc) I'll generate a password manually and email it to her personally.

Kyle

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post #115 of 223 (permalink) Old 19-06-2016, 06:29
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I just changed my password just in case there was some sort of connection to the problem but no change still can't get into the full site proper.

On the plus side whoever decided on the format change for the password, thank you for making the format input idiot proof, I managed to set up a viable new password on my first attempt, usually I have to make several attempts to fulfil the spec.

Kev
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post #116 of 223 (permalink) Old 19-06-2016, 07:26
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It's odd but the mobile site is actually better in some ways, a bit like a free forum, less twiddly bits, no smiley icons, but I'm managing fine.

Still like to get back to the full site though.

I do wonder what the problem is with mine, I can get onto the full site on Lizs laptop easily.
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post #117 of 223 (permalink) Old 19-06-2016, 07:42
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This is daft, I can get onto the full site on my mobile, seems it's my laptop which is the problem.

New advice needed I think.

Going to try my tablets.
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post #118 of 223 (permalink) Old 19-06-2016, 08:08
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Okay we've now got onto the full site on every device in the house including Lizs iPad.

The only not playing the game is my two week old Lenovo, running Windows 10, on Chrome.

I'll try on IE Yukky yuk yuk to see if it's a browser issue next.
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post #119 of 223 (permalink) Old 19-06-2016, 08:13
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Hmm, that's annoying I can get onto the full site via IE which I hate.


So I need a fix for Chrome it seems


Admin, got an ideas as I prefer not to use IE or any of the other browsers, I prefer to use Chrome, I'd I have to use IE then you will be one member down I'm afraid.
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post #120 of 223 (permalink) Old 19-06-2016, 08:19
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Virgin also does not like this URL, it says it doesn't exist https://forums.motorhomefacts.com

So can I ask if anyone else is on Virgin, with Win 10 on Chrome if so what if any problems are you having.

Surely I can't be the only one.
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