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post #1 of 78 (permalink) Old 16-06-2010, 16:58 Thread Starter
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Timberland Motorhomes - A statement from the Proprietor

A statement by Kevin Cain, owner of Timberland Motorhomes.

I have written this statement of truth in response to yesterday’s postings by northernlad10 who claims ‘as a supplier’ to have lost some money as a consequence of Timberland Motorhomes going into administration.

I believe northernlad10 to be a competing trader who made the posts maliciously in a vain attempt to take advantage of our situation.

Timberland Motorhomes was started by me in 1999 with what I remember was a whole £500.

Over the past 10 years we have manufactured a brand that is much sought-after and regarded as one of the top vehicles of its type in the market. Our vehicles have won a number of Caravan Club awards.

We have always prided ourselves on customer care, but I will admit that over the past 12 months due to pressure from our bank we have turned ourselves into a small B……..H……. looking more often at numbers rather than our customers.

I have never been in business just for the money. I have had many years of dealing with nice customers, many of whom have become friends and others I regard as family.

I love my job and will say that other than this year I have woken up every day with a smile looking forward to a day’s work. It is known that some people work to live. I feel I live to work and in fact worry about the inevitable day I will retire.

So, to the matter in hand…

TRUE: The fact is that following a banking system-created recession the property the company owned had fallen in value.

TRUE: As a result our bankers wished to restructure the company facilities.

TRUE: The bank wished to increase the interest rate on my overdraft and mortgage from 1.875% to 5%.

TRUE: The bank also wanted to charge me a 1.5% set-up fee for the overdraft and mortgage which I already had in place.

TRUE: The bank also wanted to charge me a £1,000 per calendar month for a management fee just to look at my account.

In a nutshell, with the charges the bank wanted to impose on us it meant the company would be giving the bank a further £105,000 more profit per year.
I found this to be a bitter pill to swallow. As we all know it would have been a cost that in one way or other would have hurt the company, which we all know is the customer.

TRUE: As a result of the above and the bank imposing other demands in addition which the company could not agree to at the end of the discussions the bank demanded repayment of in excess of £2million.

Even though we tried to look for other funders in today’s market we found that to be an impossible task.

We therefore were presented with two options.

One option was to let my company, which I love and have worked so hard for, go into liquidation.

• This would have cost 33 jobs in total

• All Timberland customers would have lost their warranties

• All suppliers would have lost even more money

• The sale value of the Timberland brand would have been damaged

The second option was to invest personal funds in buying back Timberland Motorhomes from the Administrator.

• This has saved 22 jobs

• Saved all customers warranties

• Suppliers if they choose can go forward and earn money from Timberland Motorhomes as they have done over the past 10 years

• And the good name and reputation of Timberland can go forward with the knowledge of being one of the biggest motorhome dealers, if not always the best

As for northernlad10 claiming to be a supplier of Timberland and losing tens of thousands of pounds this is quite untrue.

If he had been professional and revealed his identity I would have been quite prepared to publish the amount he may have lost.

Or is it a case simply of another motorhome dealer trying to benefit from this unfortunate situation we find ourselves in because of a banking system-created recession?

I would like to reassure customers that Woodland Motorhomes Limited trading as Timberland Motorhomes that nothing has changed and we are now a stronger company.

All warranties on Timberland, Adria, Burstner, Autocruise and Auto-Trail will be honoured as will all warranties on any pre-owned units we have sold – and looked after in the same professional manner as we have always done.

All new customers of Timberland Motorhomes will receive the same high level of customer care that they should expect and deserve.

We are here to stay and if you want proof of our existence visit our stand at the Midsummer Great Escape at Loughborough this weekend.

Northernlad10 set out to hurt Timberland Motorhomes with false statements and slander.

My name is Kevin Cain and I am proud to say who I am. As for the ‘rogue,’ I have been called worse (mainly by my wife), but sticks and stone and all…

At no point have we benefitted from anyone’s loss, but have in fact saved England from losing an English manufacturer.

If any member of MotorhomeFacts wishes to know more, my e-mail address is [email protected]

Kind regards,

Kevin Cain
Timberland Motorhomes
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post #2 of 78 (permalink) Old 16-06-2010, 17:04
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Can't say it plainer than that Kevin. Respect.

I have no connection with this company.
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post #3 of 78 (permalink) Old 16-06-2010, 17:06
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Good luck for the future Kevin, Alan.
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post #4 of 78 (permalink) Old 16-06-2010, 17:10
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Thank you for your candour. I regret you you were forced into such a position.
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post #5 of 78 (permalink) Old 16-06-2010, 17:14
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I hope your business goes from strength to strength as You deserve to succeed with such an honest statement as you have just presented.
You are one cool dude man and I wish you all the luck in the world.
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post #6 of 78 (permalink) Old 16-06-2010, 17:23
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Well, that's to the point!!!!!

Shall be see if northernlad10 comes back with any further 'message'?

Good luck Kevin - I hope you manage to pull out of the mire and continue in the business you enjoy...
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post #7 of 78 (permalink) Old 16-06-2010, 17:23
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Thank you for this disclosure.
I wish you and your comapnay well.

It is a pity that the Bankers and politicians that we all ay for are not as forthcomming.

Dave p

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post #8 of 78 (permalink) Old 16-06-2010, 17:43
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Thank you for your informative posting.

Banks are not charities - I am not having a go at the opening poster or anyone else. Banks lend money and have the right to ask for that back at any time. Equally, when "we" lend money to the banks by depositing savings, "we" can ask for the repayment of "our" money.

I hope that you will form some strong alliances with your customers through the forum.

The majority of us present a fair and balanced opinion, even though the point I make above may not be to many people's liking.


Edit - to present another balanced view, I am well aware that some banks have been very well supported by the tax payer through the banking crisis but others such as Barclays, HSBC and Standard Chartered have not, as far as I am aware, received any direct subsudy.
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post #9 of 78 (permalink) Old 16-06-2010, 17:45
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What a breath of fresh air....good luck with the future, it sounds like it's been a hard year let's hope it's upwards and onwards from here!
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post #10 of 78 (permalink) Old 16-06-2010, 17:54
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Well what can I say about Mr Cain’s response to recent postings on this forum……????

I have been a customer of Timberland Motorhomes for a number of years now. I have purchased two vans from them over the last seven years. During this time I have often seen Mr Cain and his team at the various shows around the country which is rare in many companies to be able to talk to the ‘Top Man’.

They have always had time for a chat and the kettle is always on, albeit that you sometimes have to make it yourself….!!!!!

But like many of you, I was worried when I saw the news that they were going under, I thought who is going to be able to fix my van should anything go wrong.

Whilst my van is long out of warranty now, whenever any problems have occurred Timberland (should I say Lee) has sorted them and most of the time at no cost to myself.

It is very refreshing to see a company that is willing to stand up and be counted, who open with its existing customers and potentially new customers.

I am now confident that should I need any work on my van done Timberland will be able to do it.

May I wish them the best of luck in the future, and once again ‘Thank You’ Mr Cain for being open and honest with everyone on this forum.
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