Join Date: Oct 2007
My Motorhome: Swift Kontiki 615
Thanked 769 Times in 686 Posts
We had a similar problem when we had a damp issue after the awning was lifted during a storm, the mounting box twisted and punched a hole through the skin which we were unaware of.
Insurance issue since final cost was near £5k but getting the same pattern inner lining was via Swift.....
Much gnashing of teeth.
They eventually admitted that they order in batches and what we wanted was not the current batch. Therefore we had to wait..... and wait..... and wait....
Six MONTHS later they dispatched TWO SHEETS to a totally wrong address, not just a courier issue as Barry has, but wrong town more than 50 miles away.
They denied having them, because they had not ordered them, so sent them back.....
Eventually Swift admitted their errors and sent two new sheets to the correct address for the work to be completed, it only took 9 1/2 months....... Each sheet of lining (effectively a sheet of thin Formica) was £500...., ouch....
Did the dealer say whether there are different examples and whether they are fitted to all Ducato vans ? If so, I would go to the nearest breaker and ask for a Ducato seat, entire, that may well be cheaper, or actually SHOW them what you want....
Any typo that I make means the errorists win.
Any comments above are only MY OPINION
and should be read as that.
Last edited by Penquin; 15-09-2020 at 10:26.