Join Date: Oct 2007
My Motorhome: Swift Kontiki 615
Thanked 660 Times in 583 Posts
Don't go back to them again, simply inform the Credit Card company that it is a disputed payment, that can be done by e-mail or by phone. The CC will freeze the payment and will seek further information from you, including have you raised the problem with the company and so on.
Give them an accurate account of all that has occurred - how the car is NOT damaged but is broken due to an electrical fault that is not of your making at all as admitted by the Mercedes garage and that therefore their t&C is a breach of trading regulations with the Credit Card company.
The key word in their reply is "damaged" which implies that it is something that YOU are responsible for - the car is NOT damaged but mechanically (or electrically) faulty. Not the same thing at all IMO. The car itself is totally undamaged;
past tense: damaged; past participle: damaged
inflict physical harm on (something) so as to impair its value, usefulness, or normal function.
"the car was badly damaged in the accident"
Return the present one when you leave, ask for a signed receipt for it when you do and take pictures of them examining it for damage. Keep those "just in case" they try that trick.......
I might even be tempted to return the current one now and get one from another company so that they cannot make things worse..... the fact that the garage cannot repair it is NOT your fault and the rental company cannot rent out a car that does not work and is stuck in a garage so there can be no loss of income as the car is not marketable in it's broken condition.
That way, if the CC company reclaim the fees paid so far (as they are entitled to do and will do) the rental company does not have any leverage against you if you still have one their cars and they say "you have not paid for it and it is therefore theft" and perhaps try to involve the Police......
Walk away and let the Credit Card company deal with it.
Last edited by Penquin; 05-04-2016 at 22:19.