Their website is under a lot of pressure today, I think, as it is very slow and keeps crashing. I managed to book this morning but had to keep reloading. May be better to phone today - if you can get through.
I rang at 09.00 wug and booked by phone as I had been tipped off they were uploading and would be available yesterday and I knew from experience that the moment the frequent travellers got their e-mail the website would be busy. The e-mail arrived at 10.15. The e-mail would not have gone out until after they were operational and functional. That's when it will have gone barmy and slow
I rang on 31 July and was told they would be on sale on 1st that was my tip off. They do make it hard work
I managed to mess up the booking and booked 3 small kennels instead of one large ne, they travel netter together. Rang this morning, all large kennels gone on one of my sailings already!
Members of the Travel Club are supposed to get first goes, according to the email, but I don't see how that can be as anyone can book and if you follow their Twitter feed or BF Enthusiasts you'd know when it's live.
Too bad about the kennels, but on our recent trip some small kennels had at least 2 dogs in them, and some of them were quite large dogs.