Join Date: May 2005
Thanked 128 Times in 104 Posts
Also make sure that he takes a note, at the time, of who says what to whom, dated and timed and with the name of person who said it. It is useful, if you have any comeback with the insurance company or anyone else, to be able to quote back exactly what was said and who said it. With the insurance company it might be useful, at the end of any conversation, to give them a summary of what you think was agreed and ask them to confirm that this was so.